--000000000000425995060e3a7cc5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, The write off in Clearcare has been completed and I have copied Michelle on this email to help provide the statement because I'm not sure how we run those in Clearcare. On Fri, Jan 5, 2024 at 3:12=E2=80=AFPM Timothy Thomas wrote= : > Hi Lisa and Vashon. > > I had a good call with the Kober family. They have accepted our offer to > zero out their balance. If you could please work with your team to do so > and to provide an updated statement to Alice reflecting that, and CC me f= or > visibility. > > Please let me know if you have any questions. > Tim > > On Fri, Jan 5, 2024 at 1:57=E2=80=AFPM wrote: > >> Thanks, Tim, for the follow up. I just want to make sure that we handle >> all issues on them just let me know when you are ready for us to credit. >> >> >> >> >> >> >> >> *From:* Timothy Thomas >> *Sent:* Friday, January 5, 2024 12:57 PM >> *To:* Vashon Palloo >> *Cc:* Sharon Speirs ; Lisa Barker > lisa.barker@thekey.com> >> *Subject:* Re: Anne Kober - Confirming Next Steps >> >> >> >> I'm speaking with the daughter this afternoon. We will be offering a >> credit on the outstanding balance. >> >> >> >> On Fri, Jan 5, 2024 at 1:28=E2=80=AFPM Vashon Palloo >> wrote: >> >> Ok, thanks for the update. >> >> >> >> On Fri, Jan 5, 2024 at 1:24=E2=80=AFPM Sharon Speirs wrote: >> >> Hi Vashon >> >> I am not sure if Tim has the latest amount as he is the one having a >> conversation with the daughter who has recently gotten involved. I think= we >> need to wait further instructions from Tim if there is anything we need = to >> do from or for the client before it can be officially closed. >> >> Thanks so much >> >> Sharon >> >> >> >> On Fri, Jan 5, 2024 at 9:42=E2=80=AFAM Vashon Palloo >> wrote: >> >> Hi Sharon, >> >> >> >> Sorry for the delay of communication regarding this client as we've been >> a little shorthanded and Lisa was out. >> >> >> >> As of now, the client has a $1,455.30 balance that we have approval to >> write off. I just wanted to ask you first if there is anything else that >> needs to be done with this account? Does the client have any >> expectations afterwards? >> >> >> >> We want to be sure that after we write off the $1455.30 that we're done >> with this account. >> >> >> >> -- >> >> *Vashon Palloo* >> >> Senior Accounts Receivable Specialist >> >> vashon.palloo@thekey.com >> >> [image: TheKey] >> >> >> >> >> -- >> >> *Vashon Palloo* >> >> Senior Accounts Receivable Specialist >> >> vashon.palloo@thekey.com >> >> [image: TheKey] >> >> >> >> >> -- >> >> *Tim Thomas* >> >> Head of Canada Division >> >> *Please note my email has changed:* >> >> tt@TheKey.com >> >> (514) 591-9387 >> >> *TheKey.ca * >> >> [image: TheKey] >> >> >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 *Vashon Palloo* Senior Accounts R