--000000000000d7c2590610f72c32 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The Salesforce team is working to resolve an issue where a lead is being created every time a call center agent saves a case. This is causing duplicate leads to be created. The development team is aware of the issue and working to resolve this issue. *Current Workarounds:* Please use the most recent lead for following up. You may close out the duplicate leads with the status reason =E2=80=9CDupli= cate=E2=80=9D and the salesforce team will clean up the duplicate leads. *Est time for Resolution*: By the EOD, February 9th. *Time for next update:* EOD, February 9th For the most current and updated information on this issue, please visit TheKey's IT System Status Page . If further support is required, as always, please reach out to the IT Help Desk by emailing us at itsupport@thekey.com. We're here to help! Please note that our IT Help Desk is available, Monday through Friday, 8:00 AM to 9:00 PM EST. Kind regards, *Mike Conner* IT Manager - Services and Support Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com [image: TheKey] --000000000000d7c2590610f72c32 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The Salesforce= team is working to resolve an issue where a lead is being created every ti= me a call center agent saves a case. This is causing duplicate leads to be = created.=C2=A0The development team is aware of the issue and working to res= olve this issue. Current Workarounds: =C2=A0= Please use the most recent lead for following up. You may close out the dup= licate leads with the status reason =E2=80=9CDuplicate=E2=80=9D and the sal= esforce team will clean up the duplicate leads. Est time for Resolution : By the EOD, February=C2=A09th.=C2=A0 Time for next update: =C2=A0EOD, February 9th For the most current and updated information on this issue, p= lease visit=C2=A0 TheKey's IT System Status Page . If further support is= required, as always, please reach out to the IT Help Desk by emailing us a= t=C2=A0 itsupport@= thekey.com . We're here to help! Please note that our IT Help Desk i= s available, Monday through Friday, 8:00 AM to 9:00 PM EST. Kind regards, Mike Conner IT Manager - Services and Support = Contact IT Support 8am-9pm est @ (888)838-1955 =C2=A0| =C2=A0 hca.freshdesk.com = TheKey.com --000000000000d7c2590610f72c32--