--000000000000c9cdc705f1a08712 Content-Type: multipart/alternative; boundary="000000000000c9cdc505f1a08711" --000000000000c9cdc505f1a08711 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable All that are working should be okay to work their shift. We should have no issues this weekend=E2=80=A6. Let=E2=80=99s just pray Sat= urday goes well because they are all scheduled for Sunday too so we will see. But so far so good! On Fri, Jan 6, 2023 at 5:13 PM Timothy Thomas wrote: > Great work Beth. Keep us posted on next steps. > > Allison, how is it going with the convincing? > > On Fri, Jan 6, 2023 at 5:03 PM Elizabeth Sparrow > wrote: > >> Spoke to Odelia. >> >> Let her know that we are starting to investigate our staff's concerns >> about not wanting to work at North Lodge due to how they are being treat= ed >> by North Lodge staff. It's become difficult to staff. >> >> Once we have gathered more information we would like to discuss the >> concerns uncovered. >> She is very open. Requested specific names or situations would be helpfu= l >> if possible. >> >> This feedback has come only recently. >> >> Odelia recognized that it is very busy at North Lodge, its fast pace >> would be different from other sites and from working with a senior 1:1 i= n >> their home. >> >> They only have 3 Canadians, it's a diverse team, and they have a >> diversity committee. >> >> They have an annual compliance review in which they have staff sign a >> code of conduct so this might be coming at a good time for training or >> reminders on behaviours. North Lodge staff have to document each shift >> including what agencies are doing so any specifics can be cross-referenc= ed. >> >> It was a positive conversation that she is open to receiving the >> feedback. >> -- >> Beth Sparrow >> Home Care Liaison / Business Development >> *Please note my email has changed:* >> beth.sparrow@TheKey.com >> (226) 771-9243 Direct >> (519) 954-2111 Office 24/7 coverage >> TheKey.com >> [image: TheKey] >> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > --=20 *Allison Brennan* *Care Manager* *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, Waterloo & Wellington region* 375 University Ave E, Waterloo, ON, N2K3M7 *Tel: 519-954-2111 Ext: 1410003* 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 *Tel: 905-337-1200* *Champions of Aging Well* *www.**H**o * *me Care Assistance Waterloo .ca www.HomeCareAssistanceGuelph.ca* *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* Visit our Website Balanced Care Method Cognitive Therapeutics Read our Reviews --000000000000c9cdc505f1a08711 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable All that are working should be okay to work their shift.= =C2=A0 We should have no= issues this weekend=E2=80=A6. Let=E2=80=99s just pray Saturday goes well b