This is a multipart message in MIME format. ------=_NextPart_000_06F6_01DA9153.769106E0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_06F7_01DA9153.769106E0" ------=_NextPart_001_06F7_01DA9153.769106E0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable HI Joey =20 It looks like the Help Desk DL was copied, as well as some direct = members of our staff. I am looping in the leader, Lito, to review the = request with his team and make sure we identify where the client = perceives there are errors. =20 Do you happen to know where they suspect there are errors? =20 Also, it=E2=80=99s important to note we do not provide Health Care = Services or provide formal tax documents. Outside of our skilled nursing = divisions like CRNS and Expicare, or GCM, we=E2=80=99re not required to = or designated to provide Medical Records either (again being unskilled). = I am not as familiar with the laws in Canada but assume the same applies = there. At the right time, and moving forward, Clients should be aware of = the difference if US & CAD are the same in that respect.=20 =20 =20 Elizabeth Clark=20 Director =20 =20 =20 From: Joey Taylor =20 Sent: Thursday, April 18, 2024 5:35 AM To: Elizabeth Clark ; Laszlo Kovacs = ; Timothy Thomas Subject: Fwd: Mrs Buck, Montreal client =20 Good Morning, =20 I am Cc=E2=80=99ing everyone in this email as a current tier 1 client = needs senior assistance with an issue.=20 =20 Hoping we can get this resolved asap Joey Taylor Directeur G=C3=A9n=C3=A9ral/General Manager 514-907-5065 TheKey.ca =20 =20 =20 ---------- Forwarded message --------- From: Maria Licoudis = > Date: Wed, Apr 17, 2024 at 10:19 PM Subject: Re: Mrs Buck, Montreal client To: Rachel Schwartz >, Joey Taylor >, Jose Morales >, Stephanie Fuston = >, = > CC: Maria Licoudis = >, Melissa Caltagirone > =20 Hello Rachel, =20 I have included the billing department and also our manager Joey, one of = them will be able to help you from the billing department. =20 =20 To Billing, =20 Please assist daughter Rachel re correcting the amounts. Thank you so = much. =20 Best, Maria =20 =20 =20 Maria Licoudis RN Client Success Manager =20 514-907-5065 =20 TheKey.ca =20 =20 =20 On Apr 17, 2024, at 7:47=E2=80=AFPM, Rachel Schwartz = > wrote: =EF=BB=BF=20 Hi Maria and Melissa, =20 I need your help, quickly. The mixup with overpayments last year, = coupled with an incorrect statement of fees for 2023 and no official = receipt for tax purposes has me dealing with a problem. I used the = amount provide in your annual statement on my mom=E2=80=99s taxes. That = was incorrect and I must file an amendment.=20 =20 Is there a senior bookkeeping person I can speak to quickly to make sure = I can resolve this? Thank you. =20 Rachel Schwartz (514) 895-0881 ------=_NextPart_001_06F7_01DA9153.769106E0 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default