--000000000000478e0406144b2a31 Content-Type: text/plain; charset="UTF-8" Hi All! Thank you all for taking time out of your day to review the new SLA. I know that it was a lot of information all at once, so please feel free to ask any follow up questions that you may have. After the meeting, I decided to create a Canada ClearCare Documentation Tagging Process that will better follow your current practice while still meeting the KPI's of the SLA. We also discussed the Satisfaction Guarantee commitment today, so I have added the flyer so that you have it easily accessible. Please remember that your GM needs to approve this prior to utilizing it. I have asked ClearCare support to add the Satisfaction Guarantee tag as it has not been added. https://drive.google.com/file/d/1auL_EctiUYTynsE8bCdUP_WKVgE8U2RS/view?usp=drive_link Please remember that we are all learning to navigate these changes together. This is a new process and will take some practice until it becomes second nature! Best, -- Audra Williams Director, Divisional Operations (425) 757-7027 TheKey.com [image: TheKey] --000000000000478e0406144b2a31 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All! Thank you all for taking time out of your day to revi= ew the new SLA.=C2=A0 I know that it=C2=A0was a lot of information all at o= nce, so please feel free to ask any follow up questions that=C2=A0you=C2=A0= may have.=C2=A0 After the meeting, I decided=C2=A0to create a=C2=A0 Canada ClearCare Documentation Tagging Proce= ss =C2=A0that will better=C2=A0follow your current practice while still = meeting=C2=A0the KPI's=C2=A0of the SLA. We also=C2=A0discussed the S= atisfaction Guarantee commitment today, so I have added the flyer so that y= ou have it easily accessible.=C2=A0 Please remember=C2=A0that your GM needs= to approve this prior to utilizing it.=C2=A0 I have asked ClearCare suppor= t to add the Satisfaction Guarantee tag as it has not been added. https://drive.google.com/file/d/1a= uL_EctiUYTynsE8bCdUP_WKVgE8U2RS/view?usp=3Ddrive_link Please remember that we are all learning to navigate these changes to= gether.=C2=A0 This=C2=A0is a new process and will take some practice until = it becomes second nature!=C2=A0 Best, -- Audra Williams = Director, Divisional Operations (425) 757-7027 TheKey.com </fo