--000000000000116688061cebc0b5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ok sounds good. Have a good evening! Kim McConnell Gestionnaire des soins / Client Success Manager kim.mcconnell@TheKey.com 514-907-5065 TheKey.ca On Wed, Jul 10, 2024 at 5:46=E2=80=AFPM Timothy Thomas wrot= e: > Yeah I saw that. All good. We=E2=80=99re going to credit her the differen= ce > anyway. But we need to agree on a process for future holidays. > > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > On Wed, Jul 10, 2024 at 5:43=E2=80=AFPM Kim McConnell > wrote: > >> Hi Tim, >> >> That=E2=80=99s great. The meeting that you scheduled was for Friday thou= gh not >> tomorrow? >> >> Kim McConnell >> >> Gestionnaire des soins / >> >> Client Success Manager >> >> kim.mcconnell@TheKey.com >> >> 514-907-5065 >> >> TheKey.ca >> >> >> >> >> On Wed, Jul 10, 2024 at 4:32=E2=80=AFPM Timothy Thomas w= rote: >> >>> Please be advised that I spoke with Ms Gumbley and informed her we're >>> looking into the matter and have a meeting schedule for tomorrow. >>> >>> Thanks, >>> Tim >>> >>> On Wed, Jul 10, 2024 at 3:27=E2=80=AFPM Joey Taylor >>> wrote: >>> >>>> Lol welcome back to Montreal >>>> >>>> Joey Taylor >>>> >>>> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >>>> >>>> 514-907-5065 >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>> >>>> >>>> ---------- Forwarded message --------- >>>> From: Carole Gumbley >>>> Date: Wed, Jul 10, 2024 at 9:54 PM >>>> Subject: IMPORTANT: DUPLICATE BILLING ERRORS ON INVOICES 805707 AND >>>> 809023 >>>> To: Alexis Parrish , Kim McConnell >>> kim.mcconnell@thekey.com>, , Melissa >>>> Caltagirone , , >>> adminmtl@homecareassistance.com> >>>> CC: Raymond Gumbley >>>> >>>> >>>> Good afternoon, I am really annoyed, to say the least, by your >>>> company=E2=80=99s continuous incompetence! >>>> >>>> >>>> >>>> I sent an email to The Key=E2=80=99s billing service yesterday making = them >>>> aware of a billing error and requesting it to be rectified asap and al= so >>>> mentioning not to replicate this error on the current bill=E2=80=A6 >>>> >>>> >>>> >>>> Surprise, surprise, NOTHING was corrected AND the bill I received toda= y >>>> (#809023) is wait for it=E2=80=A6. Incorrect! >>>> >>>> >>>> >>>> Can someone at The Key capable correct these errors? Obviously, your >>>> staff are used to working with elderly people and probably don=E2=80= =99t expect >>>> them to notice or hope that they will not speak up for fear of >>>> retributions, if they do notice any mistakes on their bills . >>>> >>>> >>>> >>>> Well, luckily for my Dad I can speak up for him and demand corrections >>>> when they are necessary. However, I feel bad for those who don=E2=80= =99t have >>>> anyone to speak up for them and get railroaded by shoddy billing pract= ices. >>>> >>>> >>>> >>>> So the big question is=E2=80=A6 WHEN are these errors going to