----==_mimepart_62571e943b7b_2362aca093731e42383191a Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Charles,=C2=A0 we have implemented a fix within the ap code t= o resolve this issue. Please check the AP, and please try the process of = clearing cookies and cache with both of them still enabled and then tryin= g to login to the AP. Hopefully this should be the final fix for this iss= ue but please let me know if that's not true and we can keep going lookin= g=C2=A0 Thanks,=C2=A0 Lucas Hynes = = On Wed, 6 Apr at 4:57 PM , Charles Terlesky wrote: = = Thanks for the update Lucas - hopefully we can get it sorted out soon. = = Regards, = Chuck = = = = = On Wed, Apr 6, 2022 at 2:52 PM Lucas Hynes wrote: = = = = = Hi Charles,=C2=A0 = = We are still trying to resolve this ticket. We have found that it is a b= ackend error and we were able to contact the IT team to try to get it res= olved.=C2=A0 = We are awaiting word from Bjorn and the dev-ops team about this issue bu= t it is being worked on and I will update you when something changes = = Thanks,=C2=A0 = = Lucas Hynes = = = = = = On Thu, 10 Mar at 12:42 PM , Lucas Hynes wrote: = = Hi Chuck,=C2=A0 = = We have released a handful of updates to the AP so there should be Calga= ry in a high percentage of the reports. There is an upcoming update to th= e Revenue Vs. Goals dashboard which should fix this problem for your offi= ce for that report as well. Please reach out as any problems currently be= ing experienced and I would be happy to look into it for you = = Thanks,=C2=A0 = = Lucas Hynes = = = = = = On Tue, 1 Mar at 10:12 AM , Chuck Terlesky wrote: = = Thanks Lucas - Access is important for our CCMs as they can use the repo= rts for their=C2=A0weekly pipeline meetings. Looking forward to getting t= his resolved in the=C2=A0near future. = = I appreciate=C2=A0all the help, = Chuck = = = = = = = = = = = = = = = -- = = Chuck Terlesky B.A., CCPE = General Manager = Home Care Assistance of Calgary, Alberta = = = Office: 403-301-3777 = = = = 10333 Southport Rd SW, Unit 107 HomeCareAssistanceCalgary.ca Click Here=C2= =A0For Information = = --- = Read Our Testimonials = Join Our Newsletter = We Are Hiring! = = Champions of Longevity ----==_mimepart_62571e943b7b_2362aca093731e42383191a Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Charles,=C2=A0 we have implemented a fix within the ap code to resolve = this issue. Please check the AP, and please try the process of clearing c= ookies and cache with both of them still enabled and then trying to login= to the AP. Hopefully this should be the final fix for this issue but ple= ase let me know if that's not true and we can keep going looking=C2=A0 Thanks,=C2=A0 Lucas Hynes On Wed, 6 Apr at 4:57 PM , Charles Terlesky= <cterlesky@homecareassistance.com> wrote: Thanks for the upd= ate Lucas - hopefully we can get it sorted out soon. <div class=3D"gmail_default" style=3D"font-