This is a multipart message in MIME format. ------=_NextPart_000_0020_01DAC623.69F5C380 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0021_01DAC623.69F5EA90" ------=_NextPart_001_0021_01DAC623.69F5EA90 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim and Timon, =20 Regarding Tim=E2=80=99s question on the PO# (snip 1 below), the PO# is = the PO number provided from The Region of Waterloo. Per the contract, = this PO is required to be included in our billing documentation. My = understanding of section 10 (a) of the Region of Waterloo contract is = that payments will be made against the Purchase Order provided by Region = of Waterloo (snip 2 below). As previously discussed, the provided = documentation is a manual process that does not tie to our billing = system or a single invoice, as we cannot accommodate consolidated = invoices at this time.=20 =20 If it=E2=80=99s agreeable with you both, I=E2=80=99d like to reach out = to the customer directly to clarify the reason documents are being = rejected for not including an invoice number (snip 3 below). The Region = of Waterloo contract indicates payments will be made against the = purchase order number provided by the Region of Waterloo and does not = outline a requirement for an individual invoice number.=20 =20 #1 #2 =20 #3 =20 Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: Timothy Thomas =20 Sent: Friday, June 21, 2024 4:31 PM To: Stephanie Fuston Cc: Michelle Hudgins ; Kristy Poyner = ; TheKey Billing ; Timon = Page Subject: Re: May & April Invoice =20 Hi Stephanie.=20 =20 Has this been resolved yet? I'm off on PTO next week so please = coordinate with the GM @Timon Page = should you need anything. =20 Thanks! =20 On Wed, Jun 19, 2024 at 1:15=E2=80=AFPM Stephanie Fuston = > = wrote: Hello Tim, =20 I will correct the holiday time.=20 =20 I understand your question about the invoice number on the summary page. = I am connecting with Kristy and the AR department to determine options = for this request. =20 Thank you, Stephanie Fuston Billing Analyst 3 Stephanie .Fuston@thekey.com =20 =20 --=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 ------=_NextPart_001_0021_01DAC623.69F5EA90 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} <body lang=3DEN-US link=3Dblue = vlink=3Dpurple style=3D'word