----==_mimepart_66563dfd6bc1d_1d13f813a872f3082692ae Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Timothy,=C2=A0 Thank you for taking the time to write us an e= mail. =C2=A0We'll start working on this and follow up with you once we ha= ve an update. Thank you for your time,=C2=A0 Jose Morales Bill= ing Help Desk Billing@thekey.com 866-226-1702 W:=C2=A0TheKey.com =C2=A0 =C2=A0 = = On Tue, 28 May at 12:27 PM , Timothy Thomas wrote: I can confirm they received a paper copy of = the invoice. We have another 25 clients tied to this parent payer. Please= confirm if all of them will / have received a paper copy.=C2=A0 = Thanks = = = = On Tue, May 28, 2024 at 12:20=E2=80=AFPM Timothy Thomas = wrote: = = = Good afternoon, = The Waterloo client,=C2=A0Amy Rektor, who is a member of the Region of W= aterloo parent payer claims they received an invoice from us, which shoul= d not have happened.=C2=A0 = = Could you look into this please. = Thanks. = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_66563dfd6bc1d_1d13f813a872f3082692ae Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Timothy,=C2=A0 Thank you for taking the time to write us an email. =C2=A0We'll star= t working on this and follow up with you once we have an update. Thank you for your time,=C2=A0 Jose Morales Billing Help Desk Billing@thekey.com 866-226-1702 = W:=C2=A0 TheKey.com =C2=A0 =C2=A0 On Tue, 28 May at 12:27 PM , Timothy Thomas &= lt;tt@thekey.com> wrote: I can confirm t