--0000000000001eac850628dcff81 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon Chris, Over the past few weeks, I=E2=80=99ve been working wi= th Tim and Emma to gather data from the LifeGuard Pilot in Montreal (8 current clients). I=E2=80=99ve shared our findings so far, with plans to roll out t= he program across the country by January 1st. We currently have 3 clients on the LifeGuard program in Ontario (started in November so data is still preliminary). We have 15 installs scheduled in Calgary and Winnipeg (by end of year) and a maximum of 5 more in Vancouver (in the New Year) to end the free pilot. It takes a period of 2 weeks to gather the baseline data from the system so we expect more data by mid January. Here are the key takeaways from the Montreal pilot (4 existing clients and 4 new SOC): 1. Differentiation: - The fall detection system has been the strongest selling point during client intake. Habit tracking is most beneficial for the CSMs and ass= ists them in making unbiased recommendations. - Lead to start of care % increase to 22%. 10% higher than Nov/2024. November is traditionally a slow month in Montreal. 2. Retention: - Clients using LifeGuard have a retention rate of 60%, compared to 33% for clients who started without it during the same period. 3. Upsell Opportunities: - Monthly behavior reports allowed us to identify and address key client needs: 1. A Tier 2 client not showering during off-hours despite reporting otherwise. 2. A client waking up multiple times at night despite claiming to sleep through. 3. A fall detection incident led to an additional 4 hours of care daily for another client. While the sample size is small, the program is showing significant value for both new and existing clients. In January, we will also be launching the =E2=80=9CPre-Care=E2=80=9D version of LifeGuard. This version will incl= ude the same suite of technology along with a monthly visit from a CSM. It=E2=80=99s des= igned for clients not yet ready for home care, helping us build relationships with them until they are. Thank you, Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --0000000000001eac850628dcff81 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon Chris, Over the past few weeks, I=E2=80=99ve been working with Tim and Emma to gat= her data from the LifeGuard Pilot in Montreal (8 current clients). I=E2=80= =99ve shared our findings so far, with plans to roll out the program across= the country by January 1st. We currently have 3 clients on the LifeGuard p= rogram in Ontario (started in November so data is still preliminary). We ha= ve 15 installs scheduled in Calgary and Winnipeg (by end of year) and a max= imum of 5 more in Vancouver (in the New Year) to end the free pilot. It tak= es a period of 2 weeks to gather the baseline data from the system so we ex= pect more data by mid January