--000000000000387cb00613165abc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, I know I sent this yesterday morning but they are texting me indicating they haven't gotten a call yet - they have been trying to figure this out for over a week now, they are getting mad at me and they are friends of mine so it's creating a bit of tension. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] ---------- Forwarded message --------- From: Shawntel Sousa Date: Wed, Mar 6, 2024 at 10:39=E2=80=AFAM Subject: Call Request - Teresita Aguinaldo Calgary To: Lito Delapena Hi Lito As we spoke about this client yesterday and calling them, Teresita's son is very confused about the payments and billing, can you give him a call to discuss it. I did let him know that the payments have not been working but they do see a few in her account that have gone through. Jay is her son and his number is 403-978-2196 *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] --000000000000387cb00613165abc Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi,=C2=A0 I know I sent this yesterday morning= but they are texting me indicating they haven't gotten a call yet - th= ey have been trying to figure this out for over a week now, they are gettin= g mad at me and they are friends of mine so it's creating a bit of tens= ion.=C2=A0 = Thank you, Shawntel Sousa, LPN = Client Success Manager Direct: 403-305-6588 Calgary Office: 40= 3-301-3777 Vancouver Office: 778-279-3634 TheKey.ca ---------- Forwarded message --------- From: Shawntel Sousa < ssousa@thekey.com > Date: We= d, Mar 6, 2024 at 10:39=E2=80=AFAM Subject: Call Request - Teresita Agui= naldo Calgary To: Lito Delapena < lito.delapena@thekey.com > = <div style=3D"