--0000000000005f08e70632c1832b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Why is Montreal at 0? We have done a bunch? ---------- Forwarded message --------- From: Melissa Reyes Date: Mon, Apr 14, 2025 at 2:42=E2=80=AFPM Subject: Re: Client Winback Campaign **KICKS OFF TODAY** To: GeneralManagers , Regional Directors We are 1-week into our WINBACK CAMPAIGN with lots of activity! At this point your site should have completed at least 25% of your WINBACK outreaches. If you are not 25% complete please develop a plan today with your teams to get to 50% completed by the end of this week. If you need any assistance or support in getting to 50% by Friday please let us know. Congratulations to *Kansas City* and *Connecticut South* for securing the first 2 Winbacks!! Site % Complete Winnipeg 100% Pennsylvania 100% Spokane 89% CT South 71% Millenia 63% CT North 57% Seattle 54% Naples 54% Colorado 52% Austin 45% Kansas CIty 44% Palm Desert 38% Nashville 33% Palm Beach 33% Atlanta 29% Broward 26% Grand Strand 23% Upstate SC 21% Sarasota 14% Ohio 10% Roanoke/Lynchburg 9% Boston 0.08% Santa Barbara 0.05% New Jersey 0.04% Las Vegas 0% Portland 0% DFW 0% Houston 0% Phoenix 0% San Antonio 0% Raleigh 0% Virginia Beach 0% Central LA 0% North LA 0% Riverside 0% Orange County 0% San Diego 0% Calgary 0% Montreal 0% Toronto 0% Vancouver 0% Concierge 0% Concierge FL 0% Bay Area North 0% Carmel 0% Santa Rosa 0% Napa 0% Sacramento 0% East Bay 0% Los Gatos 0% Peninsula 0% Tender Rose 0% Chicago 0% Columbus 0% Grand Rapids 0% Milwaukee 0% St. Louis 0% DMV 0% New York 0% On Mon, Apr 7, 2025 at 10:50=E2=80=AFAM Melissa Reyes wrote: > Happy Monday General Managers! > > Today we are launching our Q2 Client Winback Campaign that will > re-engage deactivated Tier 1 and 2 Clients from the past 2 years. This > Campaign supports the growth of site billable hours and will recognize Te= am > Members who excel in winning back Clients! > > Client Winback will have 3 rounds that will run 4/7 - 5/30 > > - Round 1: 4/7-4/18 Outreach to Tier 1 Clients deactivated in 2024 > through March 2025 > - Round 2: 4/21-5/2 Outreach to Tier 1 Clients deactivated in 2023 > - Round 3: 5/5-5/30 Outreach to Tier 2 Clients deactivated in 2024 > through March 2025 > > *Client Winback Detail * is here > . > You will find all of the details here along with talking points for these > conversations and earning potential for winbacks. The CSM assigned to the > deactivated client should be the team member who reaches out. If CSM is n= ot > available, GM should assign to another team member to complete. > > *Client Winback Tracker* is here > . > You will find your Region within this folder and each Region is broken ou= t > by site. Your tracker currently only contains ROUND !. Clients listed for > your site are the clients who will need to be contacted between now and > April 18th. Please be sure to document your activities in this workbook s= o > that everyone receives pr