--0000000000004256ab061ceb8af9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, That=E2=80=99s great. The meeting that you scheduled was for Friday though = not tomorrow? Kim McConnell Gestionnaire des soins / Client Success Manager kim.mcconnell@TheKey.com 514-907-5065 TheKey.ca On Wed, Jul 10, 2024 at 4:32=E2=80=AFPM Timothy Thomas wrot= e: > Please be advised that I spoke with Ms Gumbley and informed her we're > looking into the matter and have a meeting schedule for tomorrow. > > Thanks, > Tim > > On Wed, Jul 10, 2024 at 3:27=E2=80=AFPM Joey Taylor > wrote: > >> Lol welcome back to Montreal >> >> Joey Taylor >> >> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> > >> >> ---------- Forwarded message --------- >> From: Carole Gumbley >> Date: Wed, Jul 10, 2024 at 9:54 PM >> Subject: IMPORTANT: DUPLICATE BILLING ERRORS ON INVOICES 805707 AND 8090= 23 >> To: Alexis Parrish , Kim McConnell > kim.mcconnell@thekey.com>, , Melissa Caltagirone >> , , > adminmtl@homecareassistance.com> >> CC: Raymond Gumbley >> >> >> Good afternoon, I am really annoyed, to say the least, by your company= =E2=80=99s >> continuous incompetence! >> >> >> >> I sent an email to The Key=E2=80=99s billing service yesterday making th= em aware >> of a billing error and requesting it to be rectified asap and also >> mentioning not to replicate this error on the current bill=E2=80=A6 >> >> >> >> Surprise, surprise, NOTHING was corrected AND the bill I received today >> (#809023) is wait for it=E2=80=A6. Incorrect! >> >> >> >> Can someone at The Key capable correct these errors? Obviously, your >> staff are used to working with elderly people and probably don=E2=80=99t= expect >> them to notice or hope that they will not speak up for fear of >> retributions, if they do notice any mistakes on their bills . >> >> >> >> Well, luckily for my Dad I can speak up for him and demand corrections >> when they are necessary. However, I feel bad for those who don=E2=80=99t= have >> anyone to speak up for them and get railroaded by shoddy billing practic= es. >> >> >> >> So the big question is=E2=80=A6 WHEN are these errors going to be rectif= ied? >> Obviously, you can guess by my very annoyed tone that I will not be lett= ing >> this slide and shoved under the rug! >> >> >> >> Hopefully, someone will be able to respond to me promptly with news that >> the errors have been corrected and my Dad=E2=80=99s account duly credite= d. >> >> >> >> Awaiting a prompt reply on your behalf. >> >> >> >> >> >> Carole Gumbley >> >> >> >> >> >> *From:* Carole Gumbley [mailto:c_gumbley@sympatico.ca] >> *Sent:* Tuesday, July 9, 2024 2:59 PM >> *To:* 'Alexis Parrish' >> *Cc:* Raymond Gumbley ; ' >> adminmtl@homecareassistance.com' >> *Subject:* Erroneous amount charged on invoice 805707 >> >> >> >> Good afternoon, >> >> I would like to point out *an error regarding your invoice #805707*, >> billing period of