--000000000000fb0a2805f6fa1d29 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Lets discuss tomorrow all and see what the short term solution is (Cheryl may be as you described) and then long term plan. On Wed, Mar 15, 2023 at 7:47=E2=80=AFPM Cheryl Cartwright wrote: > Hi Jen, > > This actually doesn=E2=80=99t help. I was the owner peviously and my =E2= =80=9Cfield level > colleagues=E2=80=9D are staff who worked for me and would have no idea wh= at to do > in this process. I will connect with Irin who handles our payroll and fin= d > out what happened to our account seeing as it was taken over by corporate= . > I can=E2=80=99t file anything without an account number and I no longer h= ave access > to that. > > I=E2=80=99ll take care of it. > > Cheryl > > On Wed, Mar 15, 2023 at 6:27 PM Jennifer Allen wrote: > >> Hi Cheryl, >> >> I was able to connect with Shameema to understand more. The WSIB process >> remains at the province and field office level. This means that the >> reporting and maintenance would continue to be completed by each >> province/field office team independently. >> >> Shameema will begin to connect with each province/field team to begin >> capturing information to have on file for each WSIB portal so that the >> Canada leadership team has a resource to access the information, when >> needed, and so the information is readily available if the business >> decision is made for Canada workers compensation to be centralized throu= gh >> corporate function. >> >> In the short term, please plan to partner with your colleagues in your >> area to see if they have system access so you can move forward with >> reporting, as appropriate. >> >> Thank you! >> >> Jennifer >> >> On Wed, Mar 15, 2023 at 10:47=E2=80=AFAM Cheryl Cartwright > ccartwright@thekey.com> wrote: >> >>> Hi Jennifer, >>> >>> We approached Shameema yesterday about this. She didn't seem to know wh= o >>> in each market was responsible for submitting the claims. I had thought >>> considering how infrequent these kinds of claims are made and seeing th= at >>> Shameema has access to the WSIB portal (which we do not) that Shameema >>> would be responsible for submitting claims. If this is not the case, th= en I >>> need access to the portal so I can submit this right away. Currently I = do >>> not have any of our account numbers or access any longer. >>> >>> Cheryl >>> >>> >>> >>> On Wed, Mar 15, 2023 at 1:40=E2=80=AFPM Jennifer Allen >>> wrote: >>> >>>> Hi Tim and Cheryl, >>>> >>>> Thank you for the visibility. >>>> >>>> I believe Shameema identified that each province has a unique account >>>> set-up and was looking into ensuring the right contacts for each offic= e had >>>> access to the account to submit claims via the province portal. >>>> >>>> +Shameema- two parts. 1- provide direct guidance to Cheryl on her next >>>> steps for her immediate need 2-provide Tim, Angie and I status update = for >>>> where each province portal is in the