--00000000000061941706288d35b6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon Jeannie, The client will be doing MAID (Medically Assistance in Dying) on December 12th, 2024. As long as the family has been paying the invoices, I see no reason to suspend services until MAID is complete. Thank you, On Thu, Dec 5, 2024 at 4:34=E2=80=AFPM Jeannie Ortiz wrot= e: > Hi Team, > > I want to clarify that sending this to your personal email was not > intentional, and I sincerely apologize for any inconvenience caused. > > That said, I understand how frustrating it can be when a client fails to > meet compliance requirements. This puts us at a certain risk, particularl= y > if they remove their payment from Versapay, leaving us with no valid > recourse. > > To mitigate this, I will defer to Timothy for guidance on the best way to > proceed. In the meantime, do we have written email consent from the payer > confirming care and payment? If so, this documentation will suffice as an > alternative. > > Your prompt attention to this matter will help us ensure that we remain > compliant and protected. Please let me know how we should proceed. > > Thank You, > Jeannie Ortiz > Finance Onboarding & Experience Manager > jeannie.ortiz@thekey.com > Phone: 866-226-1702|Fax: 813-693-5625 |Email: ltci@thekey.com > > > On Thu, 5 Dec at 11:06 AM , Cheryl Cartwright > wrote: > Good Morning, > > Can you please stop emailing my personal account about this matter. My > work email address is ccartwright@thekey.com > > I don't know what you want me to do. I have resent the documents three > times and emailed and called several times as well the CSM has called abo= ut > this matter. Would you like us to suspend service? My understanding is th= at > you do have the payment method and that was set up properly as per an > earlier email from billing. The General Manager for Montreal is cc;d here= . > Please let us know how you wish for us to proceed. > > Cheryl > > On Thu, Dec 5, 2024 at 11:52=E2=80=AFAM Jeannie Ortiz w= rote: > >> Good Day, >> I am following up on client Gilles Gauthier, who currently does not have >> a valid Client Care Agreement (CCA) or Payment Authorization Form (PAF) = on >> file with TheKey. These documents are essential for the following reason= s: >> >> 1. *Legal Compliance*: The CCA and PAF are required to ensure that >> all care services provided are in accordance with legal and regulator= y >> standards. These documents outline the terms and conditions of care, >> ensuring transparency and mutual understanding between the client and >> TheKey. >> 2. *Authorization and Consent*: The PAF is crucial for authorizing >> payments for the services provided. Without this authorization, we ca= nnot >> legally process payments, which can disrupt the continuity of care se= rvices. >> 3. *Protection of Rights*: Both the CCA and PAF protect the client's >> and their family's rights by clearly defining the scope of servi