Yikes! Hope you can get every= thing sorted!
How would you rate the quality of my reply?
Gr= eat [1] Â Â Okay [2] Â Â Not Good [3]
Thomas= Griffin
support@optinmonster.com
**Our Standard Support Hours ar= e 9am - 5pm EST, Monday through
Friday. While we may respond to t= ickets outside of this support
window, that is not the norm. Thank you= for your patience and weâll
respond to any additional questio= ns you may have as soon as
possible.**
Links:
[1]=
https://secure.helpscout.net/satisfaction/57858693/record/322503968/1= /
[2]
https://secure.helpscout.net/satisfaction/57858693/record/3225= 03968/2/
[3]
https://secure.helpscout.net/satisfaction/57858693/reco= rd/322503968/3/
> On Mon, Sep 28, 201= 5 at 3:40 PM EDT, Tim Thomas <tt@homecareassistance.com> wrote:
= >
> sorry for the misunderstanding, turns out an old employee deleted= the
> analytics account :/ working with google to restore it.
>
= > Thanks
>
>
>> On Mon, Sep 28, 2015 at 3:30 PM EDT, OptinMonste= r <support@optinmonster.com> wrote:
>>
>> Ok - well at least n= ow I've built in some error checking to catch
>> these types of things= and give a notice instead of leaving an
>> undefined error. :-)
>>= --
>> Thomas Griffin
>> support@optinmonster.com
>>
>> **Our St= andard Support Hours are 9am - 5pm EST, Monday through
>> Friday.= While we may respond to tickets outside of this support
>> window, th= at is not the norm. Thank you for your patience and weâll
>> r= espond to any additional questions you may have as soon as
>> possible= .**
>>
>>
>>
>>> On Mon, Sep 28, 2015 at 3:29 PM EDT, Tim Thomas= <tt@homecareassistance.com> wrote:
>>>
>>> you're right, ther= e's an issue with my analytics account
>>>
>>>
>>>> On Mon, Sep 28= , 2015 at 3:25 PM EDT, Tim Thomas <tt@homecareassistance.com> wrot= e:
>>>>
>>>> there's only one user account on file. I don't believe= anythings
>>>> changed.
>>>>
>>>>
>>>>> On Mon, Sep 28, 2015 at= 3:08 PM EDT, OptinMonster <support@optinmonster.com> wrote:
>>>= >>
>>>>> Hey Tim,
>>>>>
>>>>> Debugging further, I'm getting a 403= error saying that "User does not
>>>>> have sufficient permissions fo= r this profile."
>>>>>
>>>>> Have the permissions for the original u= ser connected to this analytics
>>>>> profile changed?
>>>>> --
>>= >>> Thomas Griffin
>>>>> support@optinmonster.com
>>>>>
>>>>> **Ou= r Standard Support Hours are 9am - 5pm EST, Monday through
>>>>>= Friday. While we may respond to tickets outside of this support
>>>>>= window, that is not the norm. Thank you for your patience and weâ= ll
>>>