--000000000000c67e320604251997 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Michelle, As discussed before, any client with a number sign followed by numbers in their name is are Vancouver Coastel Health client , I have sent you the contact for these clients. I am sending it again below. Please only contact Vancouver Coastal Health. If they are not going to pay, please contact CSM before we reach out to the client. *Contact for VCH:* nscsilclerks@vch.ca nasrin.honardoost@vch.ca thank you, On Tue, Aug 29, 2023 at 6:52=E2=80=AFPM Sharon Speirs = wrote: > Hi Michelle > I would never think your trying to upset a client I just think that I > might be able to add clarity and help the process before reaching out for > payment. > If you can send me the invoice maybe we can see how it got missed. > I am happy to set up a call anytime as we need to work as a team! > Sharon > > On Tue, Aug 29, 2023 at 2:35 PM Michelle Hudgins michelle.hudgins@thekey.com> wrote: > >> Good Afternoon Sharon, >> >> >> >> Thank you for the heads up with this. I am not sure if you are aware, bu= t >> I have taken over the collections for Vancouver thus the reason for my >> involvement. I certainly am not looking to cause any waves with this >> client, Ali Malik provided me with the information to reach out to this >> customer. >> >> If you have a better or more effective alternative to make contact, >> please let me know and I will be happy to follow that lead. If you would >> like to give me a call to discuss my collection ideas, I would welcome a >> call. >> >> >> Best, >> >> Michelle >> >> >> >> On Tue, Aug 29, 2023 at 4:44=E2=80=AFPM Sharon Speirs wrote: >> >>> Hi Michelle >>> I was copied the reply from Vancouver Coastal Health regarding an >>> invoice for Margaret Gray but I can't see the invoice. I am surprised y= ou >>> would be reaching out to them for a specific client as they usually pay >>> invoices with various clients on them as that is how they want it >>> processed. NSLclerks gets you to the team that ensures the invoices are >>> cleared for payment but they do not make the payments. It is very rare = that >>> they would ever just send payment for one client as they do it in batch= es. >>> This is a huge source of our revenue so I need to make sure we are sure >>> before going asking them about missing payments as in all the years doi= ng >>> business with them they have never missed a payment but it does not com= e >>> weekly as that is not the terms of our contract. >>> Hope that helps >>> Sharon >>> >>> Sharon, Speirs >>> >>> Canadian Staffing Manager >>> >>> 778 279 3634 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> >>> >>> >>> >>> --=20 *Ali Malik* Manager - Financial Operations --000000000000c67e320604251997 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Michelle, As discussed before, any = client with a number sign followed by numbers in their name is are Vancouve= r C