--00000000000030061605ebf2815c Content-Type: text/plain; charset="UTF-8" Hi Tim, We don't have any formal guidelines but we definitely recommend updating them! If you give us the new info, we can get it updated for you. We also planned to add Canada to our listing manager Yext, along with the rebrand work but we could do that now so that the changes sync to other platforms as well. I will ask about reviews. There is someone who responds to corporate client reviews so I'll check to see if that is also Canada. Outside of that, we could add someone from the local team to respond to caregivers or other reviews. Sincerely, On Wed, Oct 26, 2022 at 9:17 AM Timothy Thomas wrote: > Thanks Jenn, > > Alexa do we have any policies around the GMB listings? There's a lot that > I would like to update relative to service areas, descriptions, photos. > > Also is anyone on the corporate site in charge of managing reviews? > (responding, etc) > > Thanks! > > On Wed, Oct 26, 2022 at 12:01 PM Jenn Lagemann jennifer.lagemann@thekey.com> wrote: > >> Added, thanks! >> >> On Wed, Oct 26, 2022 at 10:45 AM Alexa Graziani >> wrote: >> >>> Sure thing! Jenn - please give Tim access to our Canada GMB group, >>> thanks! >>> >>> On Wed, Oct 26, 2022 at 8:35 AM Timothy Thomas wrote: >>> >>>> Hi Alexa, >>>> >>>> Would it be possible for me to gain access to the listings for Canada? >>>> I'd like to review some metrics and perhaps offer suggested changes. >>>> >>>> Example - HCA Vancouver is listed as "Home Care Assistance West >>>> Vancouver"....no idea why it's West, seems confusing to me given they cover >>>> the entire region. >>>> >>>> Big picture, our leads are still really weak outside of Montreal. I'm >>>> grasping at straws here but I need to do all I can as we're not growing and >>>> our HCL's aren't performing either. >>>> >>>> Let me know, >>>> Tim >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.com >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> Alexa Graziani >>> Senior Marketing Manager - Consumer Growth >>> * Please note my email has changed: * >>> agraziani@thekey.com >>> (650) 416-1538 Ext. 181538 >>> TheKey.com >>> [image: TheKey] >>> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > -- Alexa Graziani Senior Marketing Manager - Consumer Growth * Please note my email has changed: * agraziani@thekey.com (650) 416-1538 Ext. 181538 TheKey.com [image: TheKey] --00000000000030061605ebf2815c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, We don't have any formal gu= idelines but we definitely recommend updating them! If you give us the new info, we can get it updated for you. We also planned to add Canada to our listing manager Yext, alon= g with the rebrand work but we could do that now so that the changes sync t= o othe