--000000000000b655dd05ead717e4 Content-Type: text/plain; charset="UTF-8" Good Morning Everyone, The last week of September I was in Winnipeg and helped Brian clean up clear care and together with Shyanne we put in a process to help clean up the shifts daily in order to avoid mistakes. We could see that last week however still had a lot of caregivers clocking in late or out early. Shyanne is aware of this and will be contacting caregivers to find out what is going on and add notes where appropriate. In addition to this however, there were still several clients that had different billing rates or no billing rates despite my correcting all this a few weeks ago. I am not sure when payroll was run but it seems that all of last week Jennifer Feuillartre was not paid for any of her shifts with Mary Hotomani. I have corrected Mary's shifts to all billable and deleted and re-entered all Mary's shifts for future with correct billing but we will owe Jennifer pay from October 3rd - October 7th as this was already closed out. It would appear that the reason the changes we made to billing didn't stick is because billing seems somehow tied to caregiver rates. So if a client's rate is $30 and we then raise a caregiver to $17.00 from say $14.00 it seems to affect the billing rate of the client upwards to keep the margin. If I am understanding this correctly, this will create a lot of problems moving forward and billing will continue to be an issue. Can we take this setting off? Anyway, billing has been corrected as far as client rates go but we will need to check this every week for now and I have not adjusted the clock in and out times although I think we should according to schedule. The client has committed to paying for their schedule and the company is losing a great deal here each week with the 100 or more with all the early clock outs. Let me know how else I can help, Cheryl -- *Cheryl Cartwright* *Regional, Client Success, Canada * Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --000000000000b655dd05ead717e4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Everyone, The last week of= September I was in Winnipeg and helped Brian clean up clear care and toget= her=C2=A0with Shyanne we put in a process to help clean up the shifts daily= in order to avoid mistakes. We could see that last week however still had = a lot of caregivers clocking in late or out early. Shyanne is aware of this= and will be contacting caregivers to find out what is going on and add not= es where appropriate. In addition to this however, there were still several= clients that had different billing rates or no billing rates despite my co= rrecting all this a few weeks ago. I am not sure when payroll was run but i= t seems that all of last week Jennifer Feuillartre was not paid fo