--0000000000001fc90f05de09305a Content-Type: multipart/alternative; boundary="0000000000001fc90d05de093059" --0000000000001fc90d05de093059 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Keith, Thank you for the clarification. Have a great day. Taneshia *Please note my email has changed:* Taneshia.Persaud@TheKey.com *Taneshia Persaud*, RPN, GCP General Manager - Toronto (416) 855-2333 ext. 281 Mavencare | A Division of Home Care Assistance (HCA) / Powered by *TheKey * This message may contain confidential health information that is privileged and legally protected from disclosure by the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). This information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that reading, disseminating, disclosing, distributing, copying, acting upon or otherwise using the information contained in this email is strictly prohibited. If you have received this information in error, please notify the sender immediately by replying to this email and delete or destroy the related message. On Mon, May 2, 2022 at 10:59 AM Keith Moore wrote: > Hello Taneshia, > With 8x8, we can allow or deny the caller the option to enter a direct > extension. For on-call, we typically send the call to a ring group with > your oncall users in it and whoever is working at the time would answer > while the rest would be on Do-Not-Disturb. > If the call is not answered, everyone in the on-call group would get the > voicemail with a copy of the recording via email. > > On Fri, Apr 29, 2022 at 5:57 PM Taneshia Persaud taneshia.persaud@mavencare.com> wrote: > >> I had another question - if someone calls into the TO office line >> (416-855-2333) and punches in an ext, does this still go through to >> TigerTel, the on-call person (depending on need) or to that person's >> extension directly? >> >> With HelpScout, we have access to everyone=E2=80=99s VM messages, so it= =E2=80=99s the >> responsibility of the after hours and weekend team to check there are no >> urgent messages left one someone=E2=80=99s VM. Is this the same with 8x8= ? >> >> This was the response from our TigerTel rep, =E2=80=9C *Unfortunately I = don=E2=80=99t >> have visibility into how the phone system is configured on your end. I >> would suggest reaching out to the person or team responsible for >> maintaining your phone system for confirmation on how the routing is >> configured.=E2=80=9D* >> >> Not sure who the best person to address this is. Any insight would be >> appreciated. >> >> With thanks, >> Taneshia >> >> On Fri, Apr 29, 2022 at 10:38 AM Taneshia Persaud > taneshia.persaud@mavencare.com> wrote: >> >>> Good morning all - Happy Friday! >>> >>> This is helpful - thank you. >>> >>> Taneshia >>> >>> *Please note my email has changed:* >>> Taneshia.Persaud@TheKey.com >>> >>> >>> >>> *Taneshia Persaud*, RPN, GCP General Manag