----==_mimepart_6668aa7aa967a_1d63f9a6b68f3401050469e Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Please take a look at ticket #829948 raised by JosephTaylor (joey.taylor@= homecareassistance.com). Can you please issue the below refund? C= lient Name: Marian Albin Schauber NetSuite ID:158636 Versapay Transacti= on Number:624700 Payment Date:5/14/2024 Refund Amount:$650 Reason for = refund: AR loaded from Quickbooks into NetSuite in error. Transaction was= actually a check in QB that did not need to be carried into NS. = = On Mon, 10 Jun at 4:38 PM , Timothy Thomas wrote: Ok thanks Lito, please confirm when the cred= it has been processed so we may call the client = = = = On Mon, Jun 10, 2024 at 4:36=E2=80=AFPM Lito Delapena wrote: = = = = = HI Joey and Tim, = = After John's review QB's the transaction below is reflected as an Cheque= and was later loaded into Netsuite as an invoice. Ill work on getting th= is refunded back to the clients original form of payment and the invoice = credited off.=C2=A0 As for the check, i found confiramtion that it did no= t need to be returned to the client per the Credit spredasheet = = = = = = = = Thanks,=C2=A0 = = Lito Delapena = = = = = Lito Delapena = Help Desk Manager = Billing@thekey.com = 866-226-1702 = = = = = On Mon, 10 Jun at 3:06 PM , John Janiga wrote: = = Hello Team,=C2=A0 = = Please see the screenshots which reflect the $650 in QuickBooks. It look= s like this was a payment.=C2=A0 = = = = = = = = = = = On Mon, 10 Jun at 2:58 PM , Lito Delapena wrote:= = = Hi Joey and Tim, = = On it! working on this with my collector John Janiga. From what it looks= like right now the AR balance of $650 1/9/2024 was carried over into Net= suite from Quickbooks and autopaid upon upload. I have asked John to get = a copy of the original invoice out of QB and will review with the group p= rior to processing the Refund = = = = = Thanks,=C2=A0 = = = = Lito Delapena = Help Desk Manager = Billing@thekey.com = 866-226-1702 = = = = = = = = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_6668aa7aa967a_1d63f9a6b68f3401050469e Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Please take a look at ticket #829948 raised by JosephTay= lor (joey.taylor@homecareassistance.com). Can you please issue the below refund? Client Name: Marian Albin Schauber <div dir=3D"ltr" style=3D'box-sizing: border-box; word-break: normal; ove= rflow-wrap: break-word; font-size: small; font-style: normal; font-varian= t-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-= spacing: normal; orphans: 2; text-ali