--000000000000b3cfc3061a543dab Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Received Beth Ann Rosario *Senior Regional Director Southeast * *919.899.5543* [image: TheKey] On Fri, Jun 7, 2024 at 5:12=E2=80=AFPM Jennifer Piper wrote: > Yes, received and checked with GM's received on their ends. > > Best, > > Jennifer Piper > Regional Director, Midwest Region > *Please note my email has changed:* > jennifer.piper@TheKey.com > C- (414) 309-4604 > > TheKey.com > [image: TheKey] > > > On Fri, Jun 7, 2024 at 4:01=E2=80=AFPM Timothy Thomas wro= te: > >> Yes, received. >> >> >> On Fri, Jun 7, 2024 at 4:58=E2=80=AFPM Chad Everitt >> wrote: >> >>> Making sure you all received the below communication, which we update >>> the verbiage as you had recommended. >>> >>> >>> >>> *Chad Everitt* >>> President- East Division & Canada >>> Mobile: 202.262.8318 >>> [image: TheKey] >>> >>> >>> ---------- Forwarded message --------- >>> From: Office of the CEO >>> Date: Fri, Jun 7, 2024 at 3:12=E2=80=AFPM >>> Subject: Important Updates: Operations Incentive Payments & 2024 Merit >>> Process >>> To: >>> >>> >>> While some team members were expecting a bonus payment today, the >>> decision has been made to delay the payments by a week for several reas= ons. >>> We have made intentional strategic shifts in pricing and client mix ove= r >>> the past few months. This has led to a temporary decline in billable ho= urs >>> in some areas, impacting bonuses for the majority of those eligible. >>> Recognizing the effort you have put into navigating these changes, we w= ill >>> continue bridge bonus payments through May as a token of our appreciati= on. I >>> sincerely apologize for any disappointment this delay may cause for tho= se >>> of you who were expecting a payment today. >>> >>> We are recalculating the April payments to ensure your bonus reflects, >>> at a minimum, 50% of the target for the month. If the actual earned und= er >>> the new plan was greater than 50% of the target, you will receive the >>> higher amount. While this may cause a delay, it is a necessary step to >>> ensure recognition of everyone's efforts during this period of transiti= on. >>> We anticipate completing the recalculations by Monday, June 10th, and y= ou >>> will receive your payments shortly thereafter. We will use this same >>> methodology to bridge for May as well. >>> >>> As a reflection of our commitment to recognizing your outstanding >>> efforts and the progress we have made together, I am pleased to announc= e >>> the implementation of a merit increase for 2024. This decision highligh= ts >>> our dedication to rewarding your hard work and resilience as we realign= the >>> organization. The merit process is a key part of how we recognize and >>> reward exceptional performance, ensuring we continue to move our compan= y in >>> the right direction. >>> >>> >>> - *How does the merit process work? *A merit process is a systematic >>> approach to awarding