--00000000000004d2ef062abc9acb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Day and Happy New Year, We just received a ticket now from Carolyn Daoust stating that CA CG's are still not able to log in. We were under the impression that the issue has been resolved and that CG's are able to log in. Can anyone provide some additional details to what you're seeing? Thanks, Mike On Thu, Dec 19, 2024 at 5:38=E2=80=AFPM Timothy Thomas wrot= e: > Thank you Mike. > > On Thu, Dec 19, 2024 at 5:31=E2=80=AFPM Mike Conner > wrote: > >> Good Evening Team, >> >> We received reports that CG are now able to clock in using the WellSky >> app. Some CG's have done so without any additional steps, some have had = to >> use the troubleshooting steps we provided to Anna and some have just >> uninstalled the app and reinstalled the app. >> >> If you receive reports from CG's that they are unable to clock in, pleas= e >> have them use the troubleshooting steps below. If they still have issues= , >> please have them try and reinstall the app. If they are still having >> issues, please let us know right away and we can escalate the issue to >> WellSky. >> >> Here are the steps on how to do it: >> >> >> Android >> 1.Settings>Apps >> 2.Find "WSPC" in the app List. Select it >> 3.Select Storage >> 4.Select "Clear App Data" >> 5.Select "Clear Cache" >> 6. Restart Phone. >> >> iPhone >> 1.Go to Settings >> 2.Tap General >> 3.Tap iPhone Storage >> 4.Scroll down to find WSPC >> 5.Tap WSPC >> 6.Tap Delete App >> 7.Restart your phone >> 8.Once restarted, re-download WellSky Personal Care From the App Store. >> >> Thanks, >> Mike >> >> On Thu, Dec 19, 2024 at 5:16=E2=80=AFPM Anna Ranay w= rote: >> >>> Hi Mike, >>> >>> Here are the updates from Vancouver office: >>> >>> I spoke to one caregiver who was able to clock in and out using the APP >>> without making any changes to the cache. I also tried it myself and >>> successfully clocked in without troubleshooting. >>> >>> I spoke to another caregiver who couldn't clock in and out yesterday. >>> She deleted and reinstalled the app, and now it's working. She clocked >>> in at 1pm today. >>> >>> Felix followed the troubleshooting instructions and successfully clocke= d >>> in at 1:30pm today. >>> >>> Thanks >>> >>> >>> On Thu, Dec 19, 2024 at 1:55=E2=80=AFPM Mike Conner >>> wrote: >>> >>>> Good afternoon, >>>> >>>> Anna Ranay just reported that CG's are able to clock in and out now. >>>> Can we confirm that is the case? And if it is the case, did they have = to do >>>> anything to be able to get the clock in function to work? >>>> >>>> Thanks, >>>> Mike >>>> >>>> On Thu, Dec 19, 2024 at 4:25=E2=80=AFPM Anna Ranay = wrote: >>>> >>>>> Hi Mike, >>>>> >>>>> One of our caregivers followed the instructions and has a shift today >>>>> at 1:30pm. We can test with him to see if he's able to clock in >>>>> successfully. >>>>> >>>>> Felix Amakye-Ansah 672-866-0750 - Vancouver CG >>>>> >>>>> Thanks, >>>>>