--00000000000038057c0605f80dec Content-Type: multipart/alternative; boundary="00000000000038057a0605f80deb" --00000000000038057a0605f80deb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Lisa, I have no background for this client in 2022 but it looks like we have many short paid invoices and I'm not sure how we even reconciled at the end of the month because some payments don't look to have been posted for the correct amount. I have the ability to fix amounts and applications in Clearcare but don't want to touch anything before talking to you and the accounting team. Please see the screenshot below for what is currently showing open on the account, which I don't believe is correct since some payments were posted for the wrong amount. I suggest we have a meeting to discuss this client and figure out next steps. [image: image.png] On Fri, Sep 22, 2023 at 2:45=E2=80=AFPM Sumira Suthesan wrote: > Hi Vashon, > > It looks like there was a payment application error in 2022. > Lisa S. sent the reports from one CAFT originator, we are waiting for the > other originator report. > > We need to ensure that payments applied to the outstanding invoices for > Allie Lange matches what we processed in CAFT in 2022. > > Thanks, > *Sumira Suthesan* > Accounts Receivable Specialist > T: 438-230-3887 ext.1070006 > www.TheKey.com > [image: TheKey] > > > On Fri, Sep 22, 2023 at 11:38=E2=80=AFAM Vashon Palloo > wrote: > >> Sumira, >> >> What exactly is needed from me here? >> >> On Fri, Sep 22, 2023 at 11:27=E2=80=AFAM Sumira Suthesan > sumira.suthesan@thekey.com> wrote: >> >>> Hi Everyone, >>> >>> We reviewed the invoices the client provided and it looks like the >>> invoices are the same, however the payments that were applied are diffe= rent. >>> >>> Snip below for reference. >>> >>> Looping and in @Vashon Palloo and @Lisa >>> Barker to see if they can assist with payment >>> reconciliation. >>> >>> Please see attached CAFT reports that Lisa S has sent to us so far from >>> March 2022- September 2022. >>> >>> >>> [image: image.png] >>> >>> >>> >>> Thanks, >>> *Sumira Suthesan* >>> Accounts Receivable Specialist >>> T: 438-230-3887 ext.1070006 >>> www.TheKey.com >>> [image: TheKey] >>> >>> >>> On Thu, Sep 21, 2023 at 1:14=E2=80=AFPM Sumira Suthesan >> sumira.suthesan@thekey.com> wrote: >>> >>>> Hi Lisa, >>>> >>>> I wouldn't have been on the first of the month. There was no specific >>>> day that the invoices were processed in CAFT. >>>> >>>> Thanks, >>>> *Sumira Suthesan* >>>> Accounts Receivable Specialist >>>> T: 438-230-3887 ext.1070006 >>>> www.TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Thu, Sep 21, 2023 at 12:38=E2=80=AFPM Lisa Swaikoski >>>> wrote: >>>> >>>>> It=E2=80=99s not quite that simple. I have to search through 100=E2= =80=99s of reports >>>>> on each business day. I would need to know if they had a set payment = on the >>>>> 1st of the month, or if it was pulled randomly throughout the month. >>>>> >>>>>