--000000000000033f180631d42319 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable General Managers, Over the next 2=E2=80=933 weeks, members of our Quality Team will be reachi= ng out to schedule a brief 30- to 60-minute conversation with you. These interviews are part of a small but meaningful initiative to gather high-level insights into some of our core operational behaviors, including: - Start of Care - Assessment - Care Planning - Reassessment We=E2=80=99ll also be exploring your client mix=E2=80=94who are the clients= that are a great fit for your office, and which types have been more challenging to serve? Most importantly, we want to learn what makes your office *unique*. Please don=E2=80=99t hesitate to share your =E2=80=9Csecret sauce=E2=80=9D= =E2=80=94we want to hear about the things you do exceptionally well. Brag a little! This is a great opportunity to be candid and honest. Your input will be shared in aggregate (no individual offices will be named), and it will be instrumental in helping us redefine our SLAs, refine our understanding of quality, and improve both the client experience and *your* experience as a leader in the field. In some cases, you may feel it makes more sense for the Quality Team to speak with a CSM or CGM for additional detail=E2=80=94that=E2=80=99s perfec= tly fine. We appreciate any direction you can give to help us better understand what=E2= =80=99s working well and where we can improve. Dr. Shadi Gholizadeh will be overseeing this effort alongside Amy Harris from our Nebraska office and Michele Boehmer who oversees franchise. Amy is a longtime member of TheKey team, former franchise owner, and currently serves as Regional Director. She has worn many hats over the years, from staffing manager to client care manager, and will be a fantastic partner in this work. Megan Harris and Megan Edusada of the quality team will also be supporting this project. Additionally, Michele Boehmer will be conducting similar conversations with many of our franchise offices, and we look forward to sharing insights across the network. Thank you in advance for your time and partnership. --=20 * Melissa Reyes * President of Client Services (916)743-0530 melissa.reyes@thekey.com TheKey.com [image: TheKey] --000000000000033f180631d42319 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable G eneral Managers, Over the next 2=E2=80=933 weeks, membe= rs of our Quality Team will be reaching out to schedule a brief 30- to 60-m= inute conversation with you. These interviews are part of a small but meani= ngful initiative to gather high-level insights into some of our core operat= ional behaviors, including: Start = of Care Assessment Care Planning Reassessment We=E2=80=99ll also be exploring your = client mix=E2=80=94who are the clients that are a great fit for your office= , and which types have been more challenging to serve? Most importantly, we= want to learn what makes y