--0000000000003affd20610d1e67b Content-Type: text/plain; charset="UTF-8" Good Day All, We are experiencing issues with Call Center lead automation not updating lead sources accurately to the Call Center. Additionally, emails to the intake distribution lists are not being sent, and Zip code assignments are also affected. *Issue *: Lead Automation issues *Impact:* Emails will not be sent to distribution lists for new leads. *WorkAround:* Please ensure you are reviewing the lead list within Salesforce regularly to monitor new leads. *Issue* : Zip Code Assignment issues Impact: Some leads will be delayed in their assignment if inaccurately assigned upon intake *WorkAround:* No workAround at this time The team is still working on a permanent fix and we will send an update out no later than tomorrow morning. The team is also in the process of re-allocating leads that were impacted due to the zip code automating office failure that occurred. That issue is resolved, but the clean up is occurring. Kind Regards, *Mike Conner* IT Manager - Services and Support Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com [image: TheKey] --0000000000003affd20610d1e67b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Day All, We are experiencing issue= s with Call Center lead automation not updating lead sources accurately to = the Call Center. Additionally, emails to the intake distribution lists are = not being sent, and Zip code assignments are also affected. Issue : Lead Automation issues Impact: Emails wi= ll not be sent to distribution lists for new leads. WorkAr= ound: Please ensure you are reviewing the lead list within Salesforce r= egularly to monitor new leads. Issue : Zip Code Assignment is= sues Impact: Some leads will be delayed in their assignment if inaccurat= ely assigned upon intake WorkAround: =C2=A0No workAround at = this time The team is still working on a permanent fix and we will s= end an update out no later than tomorrow morning. The team is also in the p= rocess of re-allocating leads that were impacted due to the zip code automa= ting office failure that occurred. That issue is resolved, but the clean up= is occurring. Kind Regards, Mike Conner IT Manager - Services and Support Contact IT Support 8am-9pm est @ (888)838-1955 =C2=A0| =C2=A0 hca.f= reshdesk.com = TheKey.com --0000000000003affd20610d1e67b--