RE: URGENT Actions Needed: AOB Signatures required for VA, Workman's Comp and No Fault Clients

  _____  

Hi Audra,

Just to clarify, this is specific to the US lines of business that we bill using the CMS 1500 form. Currently, we are not billing any Canadian lines of business on 1500 forms, but it's not a bad idea to have this on file for those clients as well.

Let me know if you need any additional details.

 

Best Regards,

 

Miranda Norman

 

Manager Billing and Submissions

 

Direct line: (901) 593-1433 | ext 1120001

 

miranda.norman@thekey.com <mailto:miranda.norman@thekey.com> 

 

 <https://homecareassistance.com/> 

 

From: Audra Williams <audraw@thekey.com> 
Sent: Tuesday, December 10, 2024 9:23 AM
To: Timothy Thomas <tt@thekey.com>; Miranda Norman <miranda.norman@thekey.com>
Cc: Tiffany Silton <tsilton@thekey.com>
Subject: Re: URGENT Actions Needed: AOB Signatures required for VA, Workman's Comp and No Fault Clients

 

Miranda, do we need to include Canada?  My guess is yes as they could audit any of our locations but please let us know. 

 

Best,




Audra Williams


Director, Divisional Operations



(425) 757-7027

	

 <https://www.thekey.com/> TheKey.com

	
	

 <https://homecareassistance.com/> 

 

 

On Tue, Dec 10, 2024 at 6:13 AM Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > wrote:

Hi Tiffany,

 

I see Calgary VA clients are listed here. Confirming Canadian VA clients should be included in this? 

 

Thanks

 

On Mon, Dec 9, 2024 at 4:25 PM Tiffany Silton <tsilton@thekey.com <mailto:tsilton@thekey.com> > wrote:

Happy Monday Everyone,

  Tri-west sent us notification that they will be auditing our charts to ensure we have an AOB on file for all VA clients. As a result we will need to have our VA, WC, and No fault clients sign a release, allowing us to share their information with the payor, as well as authorizing us to receive the payment directly. We will need to move quickly in getting all signatures in order to be in compliance.  These forms will need to be re-signed annually, and we will need to ensure that we keep them on file at all times.

 

Action Items: 

 

Who Needs to Sign:

*	VA clients.
*	Workers' Compensation clients.
*	No-Fault clients.
*	HERE <https://docs.google.com/spreadsheets/d/1FONE6BfNaygEFQeuckxdw8WxPn5tnFE0QHCUv1QavO4/edit?usp=sharing>  is the list of clients required to have the release

What Needs to Be Signed:

*	The Assignment of Benefits (AOB) form. HERE <https://docs.google.com/document/d/1-4b7iBc90rBWGnefZ0MBy3SjVGUT4_tb/edit?usp=sharing&ouid=100419005530555483513&rtpof=true&sd=true>  is the document

Document Availability:

*	PandaDoc: Digital form for electronic signatures. HERE <https://docs.google.com/document/d/1tckKJwDwxjmQXxVhU00sDq2wsuO3m_IuMh14Hj2vI34/edit?usp=sharing>  are instructions
*	Printed Copies: Available for wet signatures when needed

Step-by Step Process:

 

At Client Intake:

*	Ensure the client (or their authorized representative) signs the AOB form.
*	Explain the purpose of the form to the client for transparency.
*	Verify that all required fields are completed.

For Existing Clients:

*	Identify VA, WC, and No-Fault clients without a signed AOB on spreadsheet.
*	Contact these clients to complete the form promptly.

Upload:

*	Upload signed forms to the clients Wellsky profile.

Completion Date:  December 31st

 

If you have any further questions please connect with Audra and I and we will be happy to support.  

Thank you


Tiffany Silton 


Director, Division Operations 


Please note my email has changed: 


 <https://brand.thekey.com/esg/tsilton@thekey.com> tsilton@thekey.com 


(760) 889-2188

	

 <https://www.thekey.com/> TheKey.com 


 <https://homecareassistance.com/>