----==_mimepart_60c8ab8055c93_1f02b0f2af94f84190213bc Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0I just tried reaching out to yo= u in regards to this Quickbooks issue, give me a call back at (650) 231-5= 740 whenever you have a chance to work with me. Thanks,=C2=A0 = Nick DeSerio = = On Tue, 15 Jun at 9:05 AM , Timothy Thomas = wrote: Hi Nick, = We're using remote desktop, no VPN.=C2=A0 = = It's quite a dated system, perhaps we need an upgrade.=C2=A0 = = Best, = Tim = = = = On Mon, Jun 14, 2021 at 5:59 PM Nick DeSerio wrote: = = = = = Hi Tim,=C2=A0 = =C2=A0 =C2=A0 =C2=A0 How are you accessing Quickbooks via the remote des= ktop?=C2=A0 Are you connecting to a VPN first? = = = = = Thanks,=C2=A0 = = Nick DeSerio = = = = = = = On Mon, 14 Jun at 3:59 PM , Gabriel La wr= ote: = Hi Tim,=C2=A0 = = I am looping in Nick from my team to assist.=C2=A0 = = To get a better understanding, is this a hosted Quickbooks instance that= is hosted by a 3rd party or is this an RDP into an existing desktop on s= ite? = = On Mon, Jun 14, 2021 at 3:52 PM Timothy Thomas wrote: = = = Hi Gabriel, = We run Quickbooks desktop 2019 here in MTL and we've used this system fo= r several years. Most recently we're experiencing frequent crashes / free= zing when we email an invoice or report. = = Most of our users access this system via remote desktop but that doesn't= appear=C2=A0to be the issue. = = I've rebuilt the company file to be sure there are no errors and it's st= ill occurring. Can you assist? = = Best, = Tim = = -- = =C2=A0 = = Timothy Thomas = = Regional Director of Operations = = Tel: 514.907.5065 |=C2=A0 Fax: 514.221.4265 = = tt@homecareassistance.com | Homecareassistancemontreal.ca = = = = = = = = -- = Gabriel La = Head of IT Operations = Home Care Assistance = = Direct: 650-257-2395 = = = www.homecareassistance.com = --- = Read Our Testimonials = Join Our Newsletter = We Are Hiring! = = = = = Champions of Aging Well = = = = = = = = = -- = =C2=A0 = = Timothy Thomas = = Regional Director of Operations = = Tel: 514.907.5065 |=C2=A0 Fax: 514.221.4265 = = tt@homecareassistance.com | Homecareassistancemontreal.ca ----==_mimepart_60c8ab8055c93_1f02b0f2af94f84190213bc Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0I just tried reaching out to = you in regards to this Quickbooks issue, give me a call back at (650) 231= -5740 whenever you have a chance to work with me. Thanks,=C2=A0 Nick DeSerio On Tue, 15 Jun at 9:05 AM , Timothy Thomas &= lt;tt@homecareassistance.com> wrote: Hi Nick, We're using remote desktop, no VPN.=C2=A0 It's quite a dated system, perhaps we need an upgrade.=C2=A0 Best, Tim On Mon, Jun 14, 2021 at 5:59 PM Nick DeSerio <<a href=3D"mailto:i= tsupport@homecareassistance.com" rel=3D"noreferrer"