--000000000000e6b47a062bd7fab6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable 142 hours cancelled resulting in just under $4,800 loss in revenue due to the snow storm. On Thu, Jan 16, 2025 at 12:13=E2=80=AFPM Timothy Thomas wro= te: > Please quantify the revenue impact...Number of hours cancelled. Thanks > > On Thu, Jan 16, 2025 at 11:42=E2=80=AFAM Emily Swackhamer emily.swackhamer@thekey.com> wrote: > >> Hi Tim, >> >> The snow storm took a drastic toll on our operations last week. Missouri= , >> unfortunately, is awful about their road care during inclement weather. >> Uber as a whole was not in operation for periods of time due to Missouri >> not allowing travel. We had 22 call offs and canceled shifts (by client) >> during the course of the storm. We prioritized our at home clients needi= ng >> care first, followed by our clients in facilities. We filled as many shi= fts >> as possible and we worked most hours, day and night, to set caregivers u= p >> with Ubers. Many of the shifts we were able to fill, started hours late, >> resulting in additional revenue loss. >> >> The storm, also, affected our usual flow for new starts. People we had i= n >> the pipeline had discharge plans change, family stay and care for them, >> family moved some to rehab facilities etc.. We are still working on a >> couple of cases to try and get back on track to be able to start care. A= s >> you know, January has been slow, so the consequences of this storm have >> been damaging. >> >> >> Best, >> >> *Emily Swackhamer | Missouri General Manager* >> Email: emily.swackhamer@thekey.com >> M: (314) 591-1974 O: (314) 863-8989 >> TheKey.com >> >> >> --000000000000e6b47a062bd7fab6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable 142 hours cancelled resulting in just under $4,800 loss in= revenue due to the snow storm. On Thu, Jan 16, 2025 a= t 12:13=E2=80=AFPM Timothy Thomas < tt@t= hekey.com > wrote: Please quantify the revenue impact...Number of = hours cancelled. Thanks On Thu, Jan 16, 2025 at 11:42=E2=80=AFAM Emily Swack= hamer < = emily.swackhamer@thekey.com > wrote: Hi Tim, The snow storm took a drastic toll on our operatio= ns last week. Missouri, unfortunately, is awful about their road care durin= g inclement weather. Uber as a whole was not in operation for periods of ti= me due to Missouri not allowing travel. We had 22 call offs and canceled sh= ifts (by client) during the course of the storm. We prioritized our at home= clients needing care first, followed by our clients in facilities. We fill= ed as many shifts as possible and we worked most hours, day and night, to s= et caregivers up with Ubers. Many of the shifts we were able to fill, start= ed hours late, resulting in additional revenue loss.=C2=A0 The storm, also, affected our usual flow for new starts. People we= had in the pipeline had discharge plans change, family stay and care for t= hem, family moved some to reha