--94eb2c12a3723cf2bf0566e92a4e Content-Type: text/plain; charset="UTF-8" I am looking forward to a great discussion on our call tomorrow. Here are the Questions/Topics from the group: *Will Reid* I'll probably have more questions but here's the first. For offices that have done EEOC/OSHA reporting - I'd love to get any tips they can share (especially on OSHA) on how they maintain/keep up with getting accurate information from the caregivers. We recently made a change in order to free up our Care Managers to focus more on our existing clients. We now have one person in the office (our Executive Director) who takes all prospect calls. We have back up for her but the idea is she's the main point of contact. She also does all the assessments as well as write the initial care plan for new clients. We are working through this change and it's going relatively well. Care Managers are having to get used to "inheriting" a care plan then making it their own over time. Do any other offices utilize this process? If so, what is working well and what is not? We are starting to see the potential value of having our Care Managers also do their own scheduling. Our Care Managers are good at Care Management but scheduling would put them over the edge. Our 2 schedulers could not be Care Managers so we would have to make huge employee changes. We don't want to do that. We are getting close to needing a third Care Manager. We' plan to have this new Care Manager schedule their own caregivers. We could then test the process without blowing up our office. Do any other offices utilize this process? If so, what is working well and what is not? Does everyone follow the corporate recommended client visit and reassessment schedule below? Once clients are established, we were wondering if other offices visit more, less or more phone calls than in person etc. Sometimes our Care Managers feel they are checking boxes with these visits rather than truly adding value to the quality of care we provide. They also feel they are being intrusive at times with our more severe dementia clients. also, can offices share any "standard" forms they use for the visits as well as the 6-month reassessment? Tier A - in person visit every 30 days Tier B - in person visit every 60 days Tier C - in person visit every 90 days Perform a reassessment every 6 months *Sunil Rane* How do people manage overtime calculations and caregiver agreements above 5 shifts in a week for a caregiver live-in and 12 hour shifts? We are doing daily overtime 8+7 for live in and 8+4 hrs for 12 hour shifts. Any recommendations for receiving credit card payments. *Susie Burketta* I question if any operators have been successful with having neurologist or other doctor practices code CTM for insurance reimbursement *Ted/Randy Holmgren* New effective and productive ways to find caregivers *Call Information* Friday, March 9th @ 9:30am PST Conference Line 650-389-9496 No Pin Required -- Michele Boehmer Head of Franchise Support Of