--0000000000002addd205690f2b90 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim- Thank you for the clarification - I was incorrect there - we agreed to pay for Ashley's overtime when HCA is unable to provide us with evening caregivers. Not something we were comfortable doing either, but again we felt like had no choice as she was the only daytime caregiver that had been able to manage the job. Anna On Wed, Apr 4, 2018 at 5:31 PM Timothy Thomas wrote: > Good evening Amelia, > > Thank you for the detailed answer. I'll review it and get back to you > tomorrow. > > I just wanted to clarify one point. You mentioned the last increase 3 > months ago...we haven't increased your billing rate since day 1. It's > always been $24.50 / hour. I hope there was no confusion about this in th= e > past. > > Have a nice evening, > Tim. > > On Wed, Apr 4, 2018 at 8:15 PM, Anna Watkins Porter annawatkinsporter@gmail.com> wrote: > >> Hi Tim, >> >> We have discussed this at length and our positions is as follows: >> >> We know from the last increase (less than 3 months ago) we negotiated fo= r >> Ashley's raise that you don't pay your employees more than $12 - so less >> than half of our "preferred rate" goes to your employees. >> >> That is your company choice - not ours. We assumed with this pricing >> structure, which is more than other agencies charge, you could pay for >> qualified people - which you assured us would happen. >> >> We agreed to a raise for Ashley, which we feel is still a very low wage >> all things considering, with no benefits, holiday pay, travel assistance= or >> incentives. >> >> We agree with you - we don't think you can retain the quality caregivers >> you promise at the minimum wage HCA pays. We have seen that evidenced >> multiple times and now with Maya's departure we can't help but assume if >> she had been paid a decent wage she would have stayed on. >> >> If your overhead is too high to allow for a fair wage then you can't >> foist these problems onto your clients who are expecting the level of >> service you promise. >> >> We have gone through more than 12 caregivers I believe at this point - >> most of whom had minimal training and experience. >> >> We don't agree to a new 12% increase. We just agreed to an increase. We >> are hoping to work this out with you but we cannot accept these terms no= r >> the uncertainty of future demands. >> >> My mothers care is not that complicated - yet we are still doing a lot o= f >> care management that should be managed by HCA. We are still doing far mo= re >> and paying more than what we anticipated and then being asked to pay eve= n >> more is just simply unfair. >> >> I hope you reconsider your request. >> >> Thank you, >> >> Anna and Amelia >> >> >> On Fri, Mar 30, 2018 at 8:49 AM Timothy Thomas >> wrote: >> >>> Hi Amelia, >>> >>> I wanted to speak to you about our need to modify our pricing structure >>> to $28/hour effective April 9th. As things st