--000000000000e90a09060f3f2c2f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This is another case of the caller dialing in on phone number (650) 484-1817 (old 8x8 Nat'l Intake IVR.) This number is configured to ALWAYS forward to Frax. On Thu, Jan 18, 2024 at 2:51=E2=80=AFPM Timothy Thomas wrot= e: > Hi Mark, > > Could you please trace the call to see how this caller ended up at Frax? > > Thanks > > ---------- Forwarded message --------- > From: Shawntel Sousa > Date: Thu, Jan 18, 2024 at 3:40=E2=80=AFPM > Subject: Fwd: Frax | HCA CN CLG | Message/Transfer | Michael Frost > To: Chuck Terlesky , Timothy Thomas > > > Hi, I thought that we weren=E2=80=99t using fax. How do our clients that = call end > up getting to them? > > Warm regards, > Shawntel Sousa, LPN > Client Success Manager > Home Care Assistance/The Key > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > > ---------- Forwarded message --------- > From: > Date: Thu, Jan 18, 2024 at 1:34=E2=80=AFPM > Subject: Frax | HCA CN CLG | Message/Transfer | Michael Frost > To: > > > Hello, > > Frax received a call for your business. I had the pleasure of speaking > with the following Guest. If you have any questions, please contact > Leader@FraxOutsourcing.com. > > *Frax Code: * HCA CN CLG > *Date of Call: * 1/18/2024 > *Time of Call: * 2:28 PM CST > *Guest Name: * Michael Frost > *Guest Phone #: * (368) 995-5114 > *Callback Phone #: * (368) 995-5114 > > *Call Notes: * Called and asked for Chantel as he is responding to an > email he received from her. I reached out to the office and Pam answered > and let me know that Chantel is not currently available. Pam sent Chantel= a > message with Michael's information. Michael disconnected before I could l= et > him know that we have sent a message to Chantel to follow up with him. > *Transfer Outcome: * I did not make an outbound call > > Thank you, > Sedalia > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --000000000000e90a09060f3f2c2f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This is another case of the caller dialing in on phone num= ber (650) 484-1817 (old 8x8 Nat'l Intake IVR.)=C2=A0 This number is con= figured=C2=A0to ALWAYS forward to Frax. On Thu, Jan 18, 2024 at 2:51=E2=80= =AFPM Timothy Thomas < tt@thekey.com = > wrote: Hi Mark, Could you please trace the call to= see how this caller ended up at Frax? Thanks -------= --- Forwarded message --------- From: Shawntel Sousa < ssousa@thekey.com > Date: Thu, Jan 18, 2024 at 3:40=E2=80=AFPM Subject: Fwd: Frax | HCA CN= CLG | Message/Transfer | Michael Frost To: Chuck Terlesky < cterlesky@thekey.com = >, Timothy Thomas < tt@thekey.com > Hi, I thought that we weren=E2= =80=99t using fax. How do our clients that call end up getting