Re: Billing Error - [#492522]

From
Sumira Suthesan <billing@thekey.com>
To
pamela.luarte@thekey.com
CC
claudia.vasquez@thekey.com, billing@thekey.com, tt@thekey.com, germaine.daniels@thekey.com, canadapayroll@thekey.com, cpatel@thekey.com, vashon.palloo@thekey.com, cpatel@homecareassistance.com
Date
Wed, 04 Oct 2023 17:32:58 +0000
Folder
INBOX
----==_mimepart_651da1ca9442d_1fb2acaa583c30041886113 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Chandani, =E2=80=8B Is =C2=A0invoice 6151 acceptable or should it b= e revised? =E2=80=8B Thanks, Sumira Suthesan = = On Wed, 4 Oct at 11:24 AM , Chandani Patel wrote: Hello,=C2=A0 = Just to clarify that the caregiver was only overpaid $462.00 and not thi= s: from the previous email = = Invoice from Sept 1-15th client was over charged $1,501.50 and CG Harnoor= Kaur was overpaid $867.00 (39 hrs).=C2=A0 = = = If someone could clarify=C2=A0this then I can reach out to the caregiver= . Please also let me know how we would like the deposit to=C2=A0come to u= s.=C2=A0 = = Thank you = = = = On Wed, Oct 4, 2023 at 1:01=E2=80=AFPM Sumira Suthesan wrote: = = = = = Hi Everyone, = =E2=80=8B = = Please see attached revised invoice 6151 (September 1-15) and invoice 61= 50 (September 16-30) = = For invoice 6151, the September 15 shift was removed and September 14 (c= aregiver Harnoor) was billed for 12 hours (September 13 (3 hours) and Sep= tember 14 (9 hours)). = = = = Please note that I was only able to change the billable hours and not th= e end time for September 14th (it should state 9am instead of 11:59pm as = the end time). = = If the end time needs to be changed on the invoice, we need to create a = new shift that is billable only. = = Thanks,=C2=A0 = = Sumira Suthesan = = = = = = On Wed, 4 Oct at 10:07 AM , Timothy Thomas wrote: I believe you can't as the shifts are now fi= nalized = = = On Wed, Oct 4, 2023 at 11:52=E2=80=AFAM Sumira Suthesan wrote: = = = = = Hi=C2=A0Pam,=C2=A0 = = Hi Claudia, = =E2=80=8B = = Do you know how I can edit the end time on September 14 from 11:59pm to = 9am? = =E2=80=8B = = It won't edit it in clearcare. = =E2=80=8B = = = = = Thanks,=C2=A0 = = Sumira Suthesan = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = = = = = = -- = = Kind Regards,=C2=A0 Chandani Patel=C2=A0 = = Caregiver Ambassador/ Human Resources of=C2=A0Calgary, Alberta & Winnipeg= , Manitoba=C2=A0 ________________________ = Calgary Office: 403-301-3777 Winnipeg Office:=C2=A0204-489-6000 Direct Nu= mber:=C2=A0403-333-0999 TheKey.ca ----==_mimepart_651da1ca9442d_1fb2acaa583c30041886113 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Chandani, =E2=80=8B Is =C2=A0invoice 6151 acceptable or should it be revised= ? =E2=80=8B Thanks, Sumira Suthesan On Wed, 4 Oct at 11:24 AM , Chandani Patel &= lt;cpatel@homecareassistance.com&gt; wrote: Hello,=C2=A0 Just to clarify that the caregiver was only overpaid $462.00 and not= this: from the previous email Invoice from Sept 1-15th cl= ient was over charged $1,501.50 and CG Harnoor Kaur was overpaid $867.00 = (39 hrs).=C2=A0 <span style=3D'font-family:"Helvetica Neue",Helvetica,Arial,sans-ser= if;fo