Hi Alexa,
I have paused the campaign and added the budget to our max click campaign
(and increased our bid since this is now the main campaign).
Let's hope we get some action from Google. I will keep you posted as soon
as I hear from them.
Have an awesome day!
<https://twitter.com/20eightdigital>
<https://www.facebook.com/20eightdigital/>
<https://www.linkedin.com/company/10794610/admin/>
<https://www.instagram.com/20eight_digital/?hl=en>
613.228.2028 | 20eight.ca | Louise@20eight.ca
On Mon, May 6, 2024 at 2:17 PM Alexa Graziani <agraziani@thekey.com> wrote:
> Thank you for the thorough documentation, Louise!
>
> In the meantime, please pause the
> G_Montreal_NB_E_PriorityKeywords_MaxConv campaign completely and shift the
> spend to our other campaigns.
>
> Looking at the last 7 days, we only received two real calls for care and
> no real forms from that campaign. The keywords were "live in senior care"
> for the two calls, so let's make sure that keyword is live in another
> campaign so we can still capture similar traffic.
>
> Thank you,
>
> On Fri, May 3, 2024 at 2:42 PM Louise Scanlan <louise@20eight.ca> wrote:
>
>> Hello Alexa and team,
>> I have reached out to the support desk using the link you gave me to try
>> to get some movement on the caregiver spam issue. The email I am forwarding
>> unfortunately does not show how I filled out the form, but I have attached
>> here for you copies of what I sent which also summarizes the problem for
>> Reyna who is being looped into this.
>> Let me know if you have any questions, and fingers crossed that we get
>> some attention.
>>
>> Louise
>> Spam Activity in Google Ads
>> <https://docs.google.com/document/d/1JEOhTRJa1C1DrgJNlXkATGs3yTHwNijxbdff6XIB8Hg/edit?usp=drive_web>
>>
>>
>> <https://twitter.com/20eightdigital>
>> <https://www.facebook.com/20eightdigital/>
>> <https://www.linkedin.com/company/10794610/admin/>
>> <https://www.instagram.com/20eight_digital/?hl=en>
>>
>> 613.228.2028 | 20eight.ca | Louise@20eight.ca
>>
>>
>> ---------- Forwarded message ---------
>> From: <ads-support@google.com>
>> Date: Fri, May 3, 2024 at 5:27 PM
>> Subject: [4-7821000036681] is the case ID of your support email
>> To: <louise@20eight.ca>
>> Cc: <louise@20eight.ca>
>>
>>
>> [image: Google Ads]
>> We’ve opened a case for you
>>
>>
>> Thanks for reaching out.
>>
>> Our team will begin working on your support request right away - you’ll
>> be sure to hear from us as soon as we have an update.
>>
>> *In some instances, in order to speed up resolution, we may be able to
>> contact you over the phone. If you haven't shared your phone number via the
>> Contact Us form, you may reply to this email with a contact phone number.*
>>
>> You can find the case ID for this request in this email’s subject line.
>> In the meantime, please feel free to check the Google Ads Help Centre for
>> answers to your questions.
>>
>> Thanks for advertising with Google, we look forward to helping you.
>>
>>
>> Sincerely,
>> The Google Ads Team
>> © 2024 Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
>>
>> This email may be confidential or privileged. If you received this
>> communication by mistake, please don't forward it to anyone else, please
>> erase all copies and attachments, and please let me know that it went to
>> the wrong person. Thanks. The above terms reflect a potential business
>> arrangement, are provided solely as a basis for further discussion, and are
>> not intended to be and do not constitute a legally binding obligation. No
>> legally binding obligations will be created, implied, or inferred until an
>> agreement in final form is executed in writing by all parties involved.
>>
>
>
> --
> Alexa Graziani
> Senior Marketing Manager - Consumer Growth
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>