--000000000000cf7bcb0627c1f878 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Denny, Sounds like for these examples, the client did not offer any push back regarding the pricing quoted on the original call but may have had sticker shock when actually having the assessment. Chris On Mon, Nov 25, 2024 at 4:48=E2=80=AFAM Cristal Munoz w= rote: > Good morning everyone, > Sorry I should have clarified in my previous email. Neither caller gave > push back on the rate. See below for more information. > > *Walter Rucker* - The caller did not give push back and said it was fine > followed by "how soon can someone come out and assess?" > > *Barb Strathman - *Caller did not say anything about the rate and moved > into talking more about the assessment. > > Best, > Cristal > > On Sun, Nov 24, 2024 at 7:49=E2=80=AFAM Christopher Reese christopher.reese@thekey.com> wrote: > >> Thanks everyone, >> >> To close the loop on this, when listening to the call did the client giv= e >> any pushback on the rates? I know in the assessment she mentioned that >> this was more than she makes in an hour but I want to understand what sh= e >> said in the initial conversation to see if there is something different = we >> should have done? Thoughts? >> >> Chris >> >> >> >> On Tue, Nov 19, 2024 at 11:52=E2=80=AFAM Denny Roebel >> wrote: >> >>> Thank you for following up on this Cristal. I am looping in @Emily >>> Swackhamer who is the GM for the St. >>> Louis office to answer your questions below and give more context. >>> >>> Emily - Any context that you can provide would be greatly appreciated. >>> >>> -Denny >>> >>> On Tue, Nov 19, 2024 at 11:49=E2=80=AFAM Cristal Munoz >>> wrote: >>> >>>> Hi Chris and Denny, >>>> Chris is technically on PTO but forwarded this email for me to follow >>>> up. Here is what I gathered after listening to both calls. >>>> >>>> >>>> *Walter Rucker.* SF LINK: >>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity= /006UH00000GVlz8YAD/view >>>> Aretha discussed the starting rate with the family and let them know >>>> they would get a more finalized quote in the free assessment. This cal= ler >>>> was also ready to go and wanting to meet ASAP. >>>> The CMS notes say they have not been able to make contact after >>>> multiple contact attempts. Was an assessment completed for this? Becau= se >>>> the notes from the CSM then state "POC could not afford care. I will c= lose >>>> due to cost." >>>> >>>> *Barb Strathman. *SF LINK: >>>> https://homecareassistance.lightning.force.com/lightning/r/Account/001= UH00000Kbc64YAB/view >>>> Dementia client so is looking for once a week ongoing 4 hours (this >>>> should increase as time goes on). Gayle quoted the start rate of $36/h= r and >>>> Gayle was upfront stating the price would be higher because of the sho= rt >>>> visit once a week and needing to pay the CG a premium rate for continu= ity. >>>> >>>> Is the issue the starting rate? Please adv