--Apple-Mail-6112C164-8E72-46AC-812C-FC2CA331E82D Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable I know you guys will followup - Carol concerned on comments with TheNew Key S= tandard being rolled out. Sent from Angie's iPhone Begin forwarded message: > From: Medallia Feedback > Date: July 19, 2022 at 7:00:07 AM CDT > To: angie.markwell@homecareassistance.com > Subject: Weekly Caregiver Exceptions Report >=20 > =EF=BB=BF > This caregiver exception report includes all detractor responses organized= by division. >=20 >=20 > The report is longer than normal because significantly more surveys were s= ent the week of 5/30. The report will return to the standard length the week= of 6/20. >=20 >=20 > Email ahodges@thekey.com with any issues or questions. >=20 > View My Dashboard >=20 > Division Business Unit Field Responsedate Link to Response= Main Score > Canada > Winnipeg > 7/14/22 11:47 AM > Go to Response > 5 > Reason for CG NPS Score > Management are respectful. > Canada > Toronto > 7/15/22 9:00 AM > Go to Response > 4 > Reason for CG NPS Score > Not organized.no hours.=20 > Hours offered at last mins and except you to take it by all means > Canada > Winnipeg > 7/16/22 7:35 AM > Go to Response > 0 > Reason for CG NPS Score > Not really when it comes to hours,they will take a client from you,without= even informing you.. > Canada > Vancouver > 7/18/22 10:05 AM > Go to Response > 6 > Reason for CG NPS Score > Generally, I feel good because case managers are wonderful, but the only t= hing that makes me upset is the salary, I am working for more than a year an= d no changes in salary. > N East > Fairfield > 7/14/22 3:28 AM > Go to Response > 0 > Reason for CG NPS Score > Only one four hour case since its inception. And I don't know why. How can= anyone rely on a job like that. > N East > Maryland > 7/17/22 7:03 AM > Go to Response > 3 > N East > Northern Virginia > 7/14/22 7:40 AM > Go to Response > 4 > Reason for CG NPS Score > I am Friendly Visitor from Lifematters which was purchased by Home Care As= sistance which we branded as the key. We have been without leader ship, even= though the plan is to integrate us with another group already in the key (f= ormerly old dominion health care). We are not even considered employees of t= he key, and access to company systems has been sporadic.=20 >=20 > I would love for someone to talk to me and let me know that we are valued a= s employees of the key. My name is Yuri Kerrins and my phone number is 703-6= 25-3818. > Caregiver Name (Optional) > I would love for someone to talk to me and let me know that we are valued a= s employees of the key. My name is Yuri Kerrins and my phone number is 703-6= 25-3818. > N East > Fairfield > 7/16/22 7:29 AM > Go to Response > 1 > Reason for CG NPS Score > The new office staff has completely dropped the ball on the caregivers. I c= alled to let them know a change from the client and she said we do t do that= anymore. You have to speak