--000000000000253ff706106889c5 Content-Type: multipart/alternative; boundary="000000000000253ff606106889c4" --000000000000253ff606106889c4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Jack: It=E2=80=99s critical that this be escalated immediately. Who can Andreas = and I speak with to get this resolved? We have paid the invoices due and the cash has left our bank. The issues appear to all be on the side of Uber. Please connect us with someone in Management or Leadership immediately. *gerri nath* Chief Accounting Officer, The Key Mobile: 561-879-0132 [image: TheKey] *From:* andreas.kozak@thekey.com *Sent:* Friday, February 2, 2024 9:11 *To:* 'Jack Allyn' *Cc:* tt@thekey.com *Subject:* RE: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST Jack, Again, Uber=E2=80=99s inability to apply payments to the account we have on= file is not a justification to deny services to a customer, especially not a customer in the health care industry. We have absolute liberty to choose any one of our accounts, even split payments and use different accounts to pay your invoices. It is not for Uber to decide which of our accounts are acceptable for payment, and which are not. If there=E2=80=99s a system iss= ue that prevents proper allocation on your end, then this is still YOUR responsibility, not ours, and your denial of services to TheKey is entirely unjustified. I need you to connect me with your manager. Please know that I have forwarded this matter to our legal team for review. Thx, Andy Andreas Kozak Procurement (631) 400-4409 [image: TheKey] https://thekey.com/ *From:* Jack Allyn *Sent:* Thursday, February 1, 2024 17:25 *To:* andreas.kozak@thekey.com *Cc:* tt@thekey.com *Subject:* Re: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST Hi Andy, In order to fix the issue we need to verify that the payments that you've submitted originated from the same bank account as the one that is on the business account. Can you confirm that this is the case? Unfortunately, the payments are not appearing under your account in our system, but it's possible that the transactions occurred on a different bank account and our system is not associating those payments with your account. We sadly are running into issues extending your credit limit while an outstanding balance exists on the account. I will follow up as soon as possible with an additional update and I apologize profusely for the inconvenience and disruption that this has caused. Jack On Wed, Jan 31, 2024 at 12:27=E2=80=AFPM wrote: Jack, what else do you need from us? The account is still locked. Andreas Kozak Procurement (631) 400-4409 [image: TheKey] https://thekey.com/ *From:* andreas.kozak@thekey.com *Sent:* Wednesday, January 31, 2024 9:24 *To:* 'Jack Allyn' *Subject:* RE: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST See attached for additional payment made yesterday. Greatly appreciate your effort to increase the credit limit. Thx, Andy Andreas Kozak Procurement (631) 4