--00000000000078bc810614186d79 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, That is the clients rate, we set the rate under the hourly and some how this one is moved to default to which we do not utilize in our market. This being said it=E2=80=99s not attaching to shifts and leaving them at a diffe= rent rate. I have had to correct this client a few weeks in a row for the wrong billing rate. Best Regards, Shawntel Sousa, LPN Client Success Manager TheKey Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Tue, Mar 19, 2024 at 11:45=E2=80=AFAM Roxana Cruz wrote: > Sorry for my delay in responding. > > I see that the client has a default rate - was this not his default rate? > =E2=80=8B=E2=80=8B > > > On Wed, 13 Mar at 7:21 PM , Roxana Cruz clearcaresupport@homecareassistance.com> wrote: > Great, thank you for the clients name - I will look at this. > > > On Wed, 13 Mar at 6:40 PM , Shawntel Sousa > wrote: > Oh goodness, apparently I click send too fast :). > > The client is John/Joan Thompson in Calgary. > > Warm regards, > Shawntel Sousa, LPN > Client Success Manager > Home Care Assistance/The Key > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > > On Wed, Mar 13, 2024 at 10:57=E2=80=AFAM Roxana Cruz clearcaresupport@homecareassistance.com> wrote: > >> Git it - sorry to keep asking for more, but it will help. >> >> If it's a default rate, It be great to know what was the default and a >> client's name so I can review. >> >> >> On Wed, 13 Mar at 12:54 PM , Timothy Thomas wrote: >> I believe the default rate was removed. >> >> Shawntel is off today so perhaps Chuck can confirm the correct rate. >> >> 698652:611100 > --00000000000078bc810614186d79 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi,=C2=A0 That is the clients rate, we set the rate under the hourly and some how= this one is moved to default to which we do not utilize in our market. Thi= s being said it=E2=80=99s not attaching to shifts and leaving them at a dif= ferent rate.=C2=A0 I hav= e had to correct this client a few weeks in a row for the wrong billing rat= e.=C2=A0 Best Regar= ds, Shawntel Sousa, LPN Client Success Manager TheKey Calg= ary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000= Mobile number: (403) 305-6588 = On Tue= , Mar 19, 2024 at 11:45=E2=80=AFAM Roxana Cruz < clearcaresupport@homecareassistance.com > wrote: Sorry for my delay in responding.=C2=A0 I see that the client has a default rate - was this not h= is default rate?=C2=A0 =E2= =80=8B =E2=80=8B <div style=3D"font-family:"Helvetica Neue",H