Re: Change/Update Request - ART-507535

--000000000000d64fe706190950be Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi team, It's been about a month since we last reached out to GoDaddy... shall we get on another call to discuss options for https://www.homecareassistanceguelph.ca/? Thanks, Phil On Tue, Apr 23, 2024 at 1:17=E2=80=AFPM Steve Koyanagi wrote: > > > On Tue, Apr 23, 2024 at 10:16=E2=80=AFAM Steve Koyanagi > wrote: > >> Dear Godaddy, >> >> I am legal counsel for TheKey. Despite Godaddy's account recovery team >> confirming that my client has provided sufficient evidence to move the >> domain into our control as documented below, Godaddy has refused to act = in >> good faith by moving this process forward despite our numerous attempts = to >> do so. >> >> Please immediately respond to my client or TheKey will have to evaluate >> all options it has under applicable law. >> >> We look forward to your expeditious reply. >> >> ---------- Forwarded message --------- >> From: Account Recovery Team >> Date: Thu, Apr 4, 2024 at 11:44=E2=80=AFAM >> Subject: Change/Update Request - ART-507535 >> To: tt@thekey.com >> >> >> =E2=80=94-=E2=80=94-=E2=80=94-=E2=80=94 >> >> Thank you for your request, we have two options available to you; >> >> 1. *FOR FULL ACCOUNT ACCESS* - We can confirm that *Timothy Thomas* >> is not the listed account holder. For full account access we must hav= e >> photo ID for the account holder=E2=80=99s government issued ID. If yo= u cannot >> provide this, please reply to this email the name of the person liste= d as >> the account holder >> >> *We require a color copy, scan, or digital picture of the information in >> which the pictured person, name, signature, date of birth, issue date an= d >> expiration date are clearly identifiable. Be sure to include all 4 corne= rs >> of the ID.* >> >> 2. *FOR* *ONLY* *DOMAIN ACCESS* - While we cannot update the email >> address on the account as you are not the account holder, we have receiv= ed >> sufficient documentation to move the domain(s) into an account you contr= ol >> >> - Please reply to this email with your customer number *(If you do >> not already have an account you control, please create one by visitin= g the >> front of our site and creating an account. Be sure to fill out your a= ccount >> profile)* >> >> **Please note, this will move only the domain name(s) into your control.= * *No >> other products will move**. If you wish to have access to all the >> products in this account, you must reach out to the account holder for >> access.* >> >> With Regards, >> Account Recovery TeamWhile we cannot update the email address on the >> account as you are not the account holder, we have received sufficient >> documentation to move the domain(s) into an account you control >> >> - Please reply to this email with your customer number *(If you do >> not already have an account you control, please create one by visitin= g the >> front of our site and creating an account. Be sure