--0000000000004894850604e01c79 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I'm This was the first week Dennis was away. I knew this was going to be bad. No one helped at all. Every call that came into an on-call manager was TRASH. Row 8: Bryan (Looking for services on an on-call basis) Row 9: Shawntel or Shyanne (It sounds like they want public help not private) Row 10: Lead in SF - Ms. Godfrey --> This came in during on-call hours (Intake done by June) Row 11: This came in during on-call hours - Robin Row 12: This came in during on-call hours - Robin Row 13: Chuck Row 14: Will Look Into It Row 15: Sharon Row 16: Cathy G Row 17: Not entered as the client was looking for free services provided by the government Row 18: Brian Row 19: This came in during on-call hours - Robin Row 20: Lead in SF - Judy Anscomb Row 21: Sharon Row 22: This came in during on-call hours - Robin Row 23: Elizabeth or Anna (Sounds like they thought we were a nursing home or care center) Row 24: Wrong number. Thought we were a non-profit agency. Dennis gave him the right number. Row 25: Lead in SF - Ms. Daphne's Grandmother Row 26: This came in during on-call hours - June Row 27: I need to look into this one Row 28: I need to look into this one *Row 29: Cathy G. said we don't do overnight care. This call is extremely concerning * Row 30: This came in during on-call hours - Robin Row 31: Will look into this one Row 32: Sharon Row 33: Sharon Row 34: Voicemail Saturday, August 19th - On-Call Team On Fri, Sep 8, 2023 at 4:56=E2=80=AFPM Alexa Graziani wrote: > Hi Tim and Joey, > > A few more from last week have been highlighted in red here > > . > > Pease tag me in any you find in Salesforce. > > Thanks, > > On Wed, Sep 6, 2023 at 12:36=E2=80=AFPM Megan Heinen = wrote: > >> Sure, tag me in those and I will take a look. >> >> On Wed, Sep 6, 2023 at 12:31=E2=80=AFPM Timothy Thomas w= rote: >> >>> Hi Megan, >>> >>> I've listened to a few so far and have found some in salesforce that >>> were marked in red. Would you like us to insert comments and send them = back >>> to you? >>> >>> On Wed, Sep 6, 2023 at 2:36=E2=80=AFPM Megan Heinen wrote: >>> >>>> Hi team, >>>> >>>> I have reviewed the Canadian calls from 8/21 - 8/27 here >>>> . >>>> Many marked in red this time so please take a look and remember Montre= al is >>>> on a different tab. Alexa will process this last week's calls later th= is >>>> week. Thank you! >>>> >>>> Megan >>>> >>>> -- >>>> Megan Heinen >>>> Head of Consumer Marketing >>>> * Please note my email has changed: * >>>> mheinen@thekey.com >>>> (650) 416-1526 Ext. 181526 >>>> TheKey.com >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >> > > -- > Alexa Graziani > Senior Marketing Manager - Consumer Growth > * Please note my email has changed: * > agraziani@thekey.com > (650) 416