--000000000000dc56ce061deee35b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded message --------- From: Lisa Preston Date: Tue, Jul 23, 2024 at 1:04=E2=80=AFPM Subject: Fwd: Annual Rate Adjustment To: Jessica Groen Hello Jessica, I just received this from Billing. I am not Carolyn Lewis so not sure this applies to me/us? I believe we just had a rate increase not that long ago? Can you please fill me in or let me know who to write to in Billing as this came from a no-reply email. Thank you, Lisa Begin forwarded message: *From: *Billing *Subject: **Annual Rate Adjustment* *Date: *July 23, 2024 at 02:44:04 GMT+2 *To: *lisa.c.preston@icloud.com July 22, 2024 [image: Company logo] Dear Carolyn Lewis, We are writing to express our sincere gratitude for entrusting us with your homecare needs. It has been our privilege to serve you, and we deeply appreciate the trust you have placed in our team. As we continue to strive for excellence in our services, we wanted to take a moment to remind you of the terms in your service agreement, specifically as to adjustments to our rates to ensure that we can maintain the high standards of care that you deserve. Effective August 19, 2024, there will be an increase to your rate. - Your hourly rate will be 38.11. Please feel free to reach out to (403) 301-3777 if you have any questions or concerns regarding this rate adjustment. Our team is here to support you every step of the way. Once again, we want to express our heartfelt appreciation for allowing us to be a part of your journey. Your trust and confidence in our services mean the world to us, and we look forward to continuing to serve you with compassion and dedication. Warm regards, Chuck Terlesky General Manager cterlesky@thekey.com --=20 *Jessica Groen* *Scheduling Manager* *Calgary Office: *403-301-3777 *Winnipeg Office: *204-489-6000 *Direct Number:* 587-601-1560 [image: TheKey] --000000000000dc56ce061deee35b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded message --------- From: Lisa Preston < lisa.c.preston@icloud.= com > Date: Tue, Jul 23, 2024 at 1:04=E2=80=AFPM Subject= : Fwd: Annual Rate Adjustment To: Jessica Groen < jessica.groen1@thekey.com > Hello Jessica, I just received this from Billing.=C2=A0 I am not Carolyn Lewis so not = sure this applies to me/us? I believe we just had = a rate increase not that long ago? =C2=A0 Can you please fill me in or let = me know who to write to in Billing as this came from a no-reply email. Thank you, Lisa=C2=A0 Begin forwarded message: From: Billing < noreply@notices.th= ekey.com > Su= bject: Annual Rate Adjustment Date: July 23, 20= 24 at 02:44:04 GMT+2 To: lisa.c.preston@icloud.com </spa