--00000000000012ec1e06114752f2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Anotte Francois can you investigate this? *gerri nath* Chief Accounting Officer, The Key Mobile: 561-879-0132 [image: TheKey] *From:* Cheryl Cartwright *Sent:* Tuesday, February 13, 2024 10:22 AM *To:* Geraldine Nath *Cc:* Laszlo Kovacs ; Anotte Francois ; Timothy Thomas *Subject:* Re: Coupa reimbursement Good Morning, Poulami Shah submit an expense back in January for milage that is still not reimbursed. I never received an email to approve it and so I am guessing this is the reason. We have tried to delete it and resubmit it but we are not authorized to do so. We have also tried submitting it again but a message comes up about duplication. Without the email to approve it we are just stuck in limbo. Can you please help us resolve this? Cheryl On Fri, Feb 2, 2024 at 11:59=E2=80=AFAM Geraldine Nath wrote: All: Anotte is going to be sending a message out today giving a status update on a few things for Coupa. The connection to the bank for processing reimbursements was established recently and payments started to flow yesterday. Should not be long before approved expense reports are being paid since it started yesterday. Thanks for your patience. I have been in the same situation as you describe. I submitted an expense report for out of pocket expenses on 1/15/24 and am waiting for the reimbursement to come through. gerri nath Chief Accounting Officer, The Key Mobile: 561-879-0132 -----Original Message----- From: Laszlo Kovacs Sent: Friday, February 2, 2024 9:51 AM To: Cheryl Cartwright ; Gerri Nath ; Anotte Francois Cc: Chuck Terlesky ; Joey Taylor ; Sharon Speirs Subject: Re: Coupa reimbursement Hi Cheryl, Appreciate you reaching out. Looping in Gerri and Anotte who can speak to any delays and opportunities to improve the process of reimbursing the team= . Best, > On Feb 2, 2024, at 9:46=E2=80=AFAM, Cheryl Cartwright > wrote: > > =EF=BB=BFGood Morning Laszlo, > > Staff are becoming really upset about the length of time it is taking to > be reimbursed through coupa. They have reached out many times and as > leaders we don=E2=80=99t know what to tell them. Can you provide some ins= ight or > direct me to the person who might be able to help? > > Thanks, > > Cheryl --00000000000012ec1e06114752f2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Anotte Francois can you investigate this= ? =C2=A0 ge= rri nath Chief Accounting Officer, The= Key Mobile: 561-879-0132 =C2=A0 <img border=3D"0" width=3D"160" height= =3D"53" style=3D"width:1.6666in;height:.5486in" id=3D"_x0000_i1025" src=3D"= https://si