--000000000000e5fa2105f928fe4c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chelsea, Yes, things are working correctly now. Thank you for your assistance. Sincerely, Dennis Fancy, BSP Care Solutions Manager TheKey.ca [image: TheKey] On Wed, Apr 12, 2023 at 2:25=E2=80=AFPM Chelsea Lucas wrote: > Hi Dennis, > > I wanted to close the loop on this ticket although I believe I already > commented on a separate one. Confirming that any lead you are creating is > keeping the Clearcare location you have selected and no longer updating t= o > "No Office?" I also want to be sure you are able to update Clearcare > locations and save the record? > > Thanks, > > Chelsea Lucas > > > On Tue, 11 Apr at 4:25 PM , Dennis Fancy > wrote: > Thanks Chelsea. > > On Tue, Apr 11, 2023 at 3:08 PM Chelsea Lucas salesforcesupport@homecareassistance.com> wrote: > >> Hi Dennis, >> >> I do see you are unable to edit the Clearcare location, which is odd. I >> will have my development team take a look at this and see if we can get >> this resolved. >> >> Thanks, >> Chelsea Lucas >> >> >> On Tue, 11 Apr at 4:04 PM , Dennis Fancy >> wrote: >> Hi Chelsea, >> >> No, that is not what happened at all. When I put the location under the >> pertinent office for the leads, it saved it under "no office." The issue >> seems to now be resolved when I am entering new leads. However, I cannot= go >> back and change the ClearCare location to the appropriate office. It is >> stuck as "no office." >> >> Dennis Fancy, BSP >> Care Solutions Manager >> >> TheKey.ca >> >> [image: TheKey] >> >> >> On Tue, Apr 11, 2023 at 2:56=E2=80=AFPM Chelsea Lucas > salesforcesupport@homecareassistance.com> wrote: >> >>> Hi Dennis, >>> >>> Looking at the few examples in the screenshot, it looks like you update= d >>> the Clearcare to "No Office." >>> >>> Thanks, >>> Chelsea Lucas >>> >>> >>> -- > Dennis Fancy, BSP > Care Solutions Manager > > TheKey.ca > > [image: TheKey] > > 213758:611100 > --000000000000e5fa2105f928fe4c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chelsea, Yes, things are working cor= rectly now. Thank you for your assistance. Sincere= ly, Denn= is Fancy, BSP Care Solutions Manager = TheKey= .ca = On Wed, Apr 12, 2023 at 2:25=E2=80=AFPM Che= lsea Lucas < = salesforcesupport@homecareassistance.com > wrote: <div dir=3D"ltr