This is a multi-part message in MIME format. ------=_NextPart_000_0041_01D3ED03.3FAE03D0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Tim Its been absolutely crazy on our side, I am sorry if I did not get back = to you before. First I am available today to have a look at it = together. Also, we will be going away on vacation (James and myself) and my mother = in law will be going to her house up North and her caregiver will stay = with her. The reason why I am telling you this is that obviously Hannah = cannot go up North to do an hourâs work, so we will need to = cancel Hannahâs visits from June 19 to July 12, so = Hannahâs last visit will be the June 16 and she will start again = on July 14. Thanks Nathalie If you are available to have a look call my home line : 514-482-4264 ot need to continue the care of my mother in law while we are away with = the caregiver she has, we organized with her that my mother in law would = benefit for a vacation to her house From: Timothy Thomas Sent: Tuesday, May 8, 2018 11:18 AM To: Gang Cc: Maxine Silverman Subject: Re: New Care Manager Hi Nathalie, Would you have some time available for a brief call today. I'd like to = run you through the different software solutions we have to ensure = you're using them to their full capabilities. Best, Tim On Mon, May 7, 2018 at 7:57 PM, Gang wrote: Maxine, Nice to meet you hope your time here is fun! Guys when we go to the web it shows a variety of services (the video) = that we are supposed to have; see updated reports, weekly and monthly = agenda where we can put Drâs appts schedule visits etc and other = family members can access our moms progress and reports. When we try to access the site and use our account (email address with = PW) we really donât get much service, there is no agenda, the = reports are not complete and nothing seems to be updated, I = donât see any daily reports. At one point you sent me some Jpeg = (pics) of her reports but itâs not what we expected as part of = the services we thought we were getting. Can either of you call me this week and if there is more we need to do = I would like to finally get this up and running so we can monitor moms = progress. This has been an ongoing request with Corinna since January when we = started so now that its May I think its time you guys take care of this = once and for all. Nathalie. From: Corrina Masson Sent: Tuesday, May 1, 2018 11:58 AM To: Gang ; Maxine Silverman Subject: Re: New Care Manager Hi Nathalie, Thank you for your kind message, Maxine has been attached in this = email. She can be reached at our office by phone (514) 907- 5065 or = alternatively by email at msilverman@homecareassistance.com. To confirm, = this Thursday and Saturday are both cancelled. Have a wonderful day! Corrina On Tue, May 1, 2018 at 10:14 AM, Gang wrote: Hi Corrina, First congratulation into