--000000000000bcf2f005de0b3223 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Sounds like a plan. I moved our 1:1 meeting to Friday since I will be at the conference tomorrow and Wednesday. Thanks, Taneshia On Mon, May 2, 2022 at 1:39 PM Timothy Thomas wrote: > Thanks Taneshia. If this cant convince them that we need to move off then > im not sure what will. > > Ill follow up with you a little later this week as the executive team is > meeting tomorrow. > > Thanks! > Tim > > On Mon, May 2, 2022 at 8:09 AM Taneshia Persaud teneshia.persaud@thekey.com> wrote: > >> Good morning Timothy, >> >> Please see attached. Anything in blue highlights any issues since the >> acquisition. Many still remain unresolved, pending investigation. I have >> been getting some push back from the tech team, stating they are able to >> proxy log in and do not experience the same problems as the caregivers. >> However, the CG states these problems still exist. >> >> When we met with Maventech's team last week, they claimed that the M+ Ap= p >> check in/out issues and booking sets are not considered "high" priority. >> However, I beg to differ. CG who are unable to check in/out via the app >> forces them to call/text the office instead which are unnecessary if the >> app worked. This adds to the workload: one to troubleshoot the issue (we >> troubleshoot IT issues, NOT the tech team), and then two, the time it ta= kes >> to check them in/out. >> >> The portal is slow and finicky even on its best days. Some days you try >> to push jobs 3-5x before it works the way it should, as recently as Apr >> 14th. I will say these issues have been more prevalent within the last 1= -2 >> months. Other times the bookings show negative hours although the date, >> hours, rate and rate type are all correct. >> >> With booking sets, especially for our larger cases or those clients who >> have ongoing shifts, it takes a very long time for the system to refresh >> after each adjustment is made. When the bookings set renders an issue, w= e >> have to manually add in each booking/shift one by one. Most recently, ev= en >> after you make all the adjustments, as you get to the final page to >> "confirm" your changes, it gives you an error message so you have to sta= rt >> the process all over again from scratch. >> >> There have been issues with adding booking sets not saving where we had >> to delete the entire booking set and re-add the booking set. >> Care leads and clients who are set up as automated email invoicing were >> not receiving them, this caused a lot of inconveniences. Again, this is >> very time consuming. >> >> Additionally, some of the booking sets are duplicating shifts, causing >> billing errors. Most recently, it charged $380/hr versus $380/day, and w= e >> had to resolve it by refunding the client. Similarly, two clients who ha= d >> rate increases scheduled for May 1st, were charged the rate increase >> starting two weeks prior.