Re: Version 2.0 of Weekly Wellness Report & Emergency Escalation

From
Steve Koyanagi <skoyanagi@thekey.com>
To
Timothy Thomas <tt@thekey.com>
CC
Legal <legal@thekey.com>
Date
Tue, 22 Oct 2024 08:49:35 -0700
Folder
INBOX
--00000000000011f2c8062512b86c Content-Type: multipart/alternative; boundary="00000000000011f2c7062512b86b" --00000000000011f2c7062512b86b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Tim. I'll schedule some time for us to review/discuss. On Tue, Oct 22, 2024 at 6:45=E2=80=AFAM Timothy Thomas wrot= e: > Good morning, > > We have a pilot in Canada where we are installing age tech sensors in our > clients homes for additional oversight and habit tracking. Dr. Shadi > recommended that I share the attached Wellness report with you for review > on compliance. > > Let me know if you have any questions. > Thanks! > Tim > > ---------- Forwarded message --------- > From: Timothy Thomas > Date: Mon, Oct 21, 2024 at 9:15=E2=80=AFAM > Subject: Fwd: Version 2.0 of Weekly Wellness Report & Emergency Escalatio= n > To: Shadi Gholizadeh > > > Hi Shadi, > > Our first few lifeguard clients are up and running in Montreal. It took a > little longer that we anticipated to get everything set up. That said, I'= d > like you to review the attached template of our Weekly Wellness Report. > Once a client has had the system installed and a baseline is established, > they will receive this report from their care manager. > > Please let me know what you think and if you have any recommendations. > Thanks! > TIm > > ---------- Forwarded message --------- > From: Kara Sehl > Date: Fri, Oct 18, 2024 at 1:14=E2=80=AFPM > Subject: Version 2.0 of Weekly Wellness Report & Emergency Escalation > To: Timothy Thomas > Cc: Nathanial Findlay , Amanda Mansfield amansfield@joinlifeguard.com>, Steven Ferguson sferguson@joinlifeguard.com> > > > Hi Tim, > > > > As we discussed, I=E2=80=99ve attached the latest weekly report for you a= nd Dr. > Shadi to review. > > > > I=E2=80=99ve also attached the current escalation process for Montreal. > > > > During today=E2=80=99s meeting, we discussed who would be responsible for= calling > 911 in the following scenarios. We need to determine what to do if we lan= d > on step 8. > > > > *Scenario 1: The occupant is alone during a fall* > > 1. A fall is detected, and the occupant is alone. > 2. Lifeguard Alert Center (LAC) is notified. > 3. The LAC agent calls the first emergency contact =E2=80=93 no answer= . > 4. The agent calls the second emergency contact =E2=80=93 no answer. > 5. The agent calls the third emergency contact =E2=80=93 no answer. > 6. The agent calls the client =E2=80=93 no answer. > 7. The agent retries all contacts and the client =E2=80=93 no response= . > > > > *Step 8 Options:* > > - *Option 1*: The LAC agent calls TheKey to take over the situation. > TheKey decides if 911 should be dispatched. > - *Option 2*: The LAC agent calls TheKey and immediately dispatches > 911 to the client=E2=80=99s residence. > > > ------------------------------ > > *Scenario 2: Occupant is NOT alone during a fall* > > 1. A fall is detected, and the occupant is not alone. > 2. LAC is notified. > 3. The LA