--0000000000008782350637743d37 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim. Following up on our GM call this week. What is the name of the contract Timmon is trying to get in Toronto? When we get it, what opportunities does that open up for us there? On Fri, Jun 13, 2025 at 8:36=E2=80=AFAM Timothy Thomas wrot= e: > Hi Chris, > > All sites have completed their Lifeguard training, and we=E2=80=99re begi= nning to > see initial activations. That said, uptake has been slower than > anticipated. A number of clients have opted out, most commonly due to > short-term service needs (Tier 3s), a family member already living in the > home, or general resistance to technology. > > Our CSMs are still building confidence in how to effectively position and > present the system. I=E2=80=99m optimistic we=E2=80=99ll see stronger ado= ption as they gain > experience and as client and family awareness grows. > > Melissa and I have aligned on moving forward with Chicago and Milwaukee a= s > test markets in the U.S. We are currently planning for a rollout in > mid-July. > > > > > On Thu, Jun 12, 2025 at 12:46=E2=80=AFPM Chris Gerard > wrote: > >> Hey Tim, how's it going with Lifeguard? >> >> -- >> Kind Regards, >> >> >> *Chris Gerard* >> CEO | *TheKey* >> Mobile: 817-313-7913 >> [image: TheKey] >> > --=20 Kind Regards, *Chris Gerard* CEO | *TheKey* Mobile: 817-313-7913 [image: TheKey] --0000000000008782350637743d37 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim.=C2=A0 Following up on our GM call this week.= =C2=A0 What is the name of the contract Timmon is trying to get in Toronto?= =C2=A0 When we get it, what opportunities does that open up for us there? On Fri, Jun 13, 2025 at 8:36=E2=80=AFAM Timothy Thomas = < tt@thekey.com > wrote: = Hi Chris= , All sites have completed their Lifeguard training, and we=E2=80=99= re beginning to see initial activations. That said, uptake has been slower = than anticipated. A number of clients have opted out, most commonly due to = short-term service needs (Tier 3s), a family member already living in the h= ome, or general resistance to technology. Our CSMs are still buildin= g confidence in how to effectively position and present the system. I=E2=80= =99m optimistic we=E2=80=99ll see stronger adoption as they gain experience= and as client and family awareness grows. Melissa and I have aligne= d on moving forward with Chicago and Milwaukee as test markets in the U.S. = We are currently planning for a rollout in mid-July. On Thu, Jun 12, 2025 at 12:46=E2=80=AFPM Chris Ge= rard < chris= .gerard@thekey.com > wrote: Hey Tim, how's it going with Li= feguard? -- Kind Regard= s, Chris Gerard = CEO =C2=A0|= =C2=A0 Th= eKey Mobile: 817= -313-7913 = <a href=3D"https://homecarea= ssistance.com/" rel=3D"noopener noreferrer" style=3D"font-size:16px;backgro= und-color:transparent;font-family:Roboto,RobotoDraft,Helvetica,A