Re: Detractor Alert: Judith Schnarr | 1000000000045676

From
Keri Thrush <kthrush@thekey.com>
To
Cheryl Cartwright <ccartwright@thekey.com>
CC
Waterloo <clientservice@thekey.com>, Waterloo <aruffin@thekey.com>, Timothy Thomas <tt@thekey.com>, Angie Markwell <angie.markwell@thekey.com>
Date
Mon, 13 Feb 2023 13:15:16 -0800
Folder
INBOX
--0000000000009f040905f49b58af Content-Type: text/plain; charset="UTF-8" Hi, Cheryl. Passing off the detractor below in order to initiate next steps and contacting the POC directly. Thank you! On Mon, Feb 13, 2023 at 11:08 AM Medallia wrote: > Client Name: Judith Schnarr > > CC ID: 1000000000045676 > > Primary Contact: Linda Howey > > PC Contact Info: howeyje@bell.net / +2267504849 > > Survey Delivery: Email > > > Division: Canada > > Business Unit: Toronto > > Tenure: 4 Weeks - Less Than 8 Weeks > > Actual Customer Segment: Elephant > > Stated Customer Segment: Elephant > > Survey: Relationship 1 > > Main Score: 6 > > Comments: I am not the client, but a POA for Judy Schnarr. When I visit I > find that your staff are simply sitting and using their cell phones. I wish > more initiative would be taken to help Judy with some housecleaning tasks > that cleaning out cupboards and/or closets and using full use of the time > for which Judy is paying. > > > Please click here to see the full survey response and learn more about the > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=204446 > --0000000000009f040905f49b58af Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl. Passing off the detractor belo= w in order to initiate next steps and contacting the POC directly. Thank yo= u! On Mon, Feb 13, 2023 at 11:08 AM Medallia &lt; noreply@app.medallia.com &gt; wrote: Client Name: Judith Schnarr= CC ID: 1000000000045676 Primary Contact: Linda Howey PC= Contact Info: howeyj= e@bell.net / +2267504849 Survey Delivery: Email = Division: Canada Business Unit: Toronto Tenure: 4 Weeks - = Less Than 8 Weeks Actual Customer Segment: Elephant Stated Cu= stomer Segment: Elephant Survey: Relationship 1 Main Score:= 6 Comments: I am not the client, but a POA for Judy Schnarr. Whe= n I visit I find that your staff are simply sitting and using their cell ph= ones. I wish more initiative would be taken to help Judy with some house= cleaning tasks that cleaning out cupboards and/or closets and using full us= e of the time for which Judy is paying. Please click her= e to see the full survey response and learn more about the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D204446 --0000000000009f040905f49b58af--