Re: Changing the IVR Ring Group ext. 5

From
Isabelle La <ila@thekey.com>
To
Cheryl Cartwright <ccartwright@thekey.com>
CC
Timothy Thomas <tt@thekey.com>, Keith Moore <kmoore@thekey.com>
Date
Tue, 3 Jan 2023 09:56:01 -0800
Folder
INBOX
--000000000000740d6105f15fc9fd Content-Type: text/plain; charset="UTF-8" Hi Cheryl, Have a great vacation - I'll go ahead and update for you but please be advised that I've been told by my IT Management to please send these simpler update request as a ticket to itsupport@thekey.com going forward. These changes have now been made to your Ontario All Others Ring Groups, thank you. On Mon, Jan 2, 2023 at 6:37 AM Cheryl Cartwright wrote: > Hi Isabelle, > > Happy New Year! The current ring group for extension 5 (all other calls) > currently rings to Angie and myself I believe. Now that we have had some > time to live in the new system we no longer feel that's appropriate. I am > also on holidays this week and essentially that would ring to no one so can > we change it? The ring group for ext. 5 (all other calls) should ring to > Kathryn, Poulami, Allison, Sydney and myself. It can ring to all of us at > the same time. > > Thank you for your help with this, > > Cheryl > > -- > *Cheryl Cartwright* > *Regional, Client Success, Canada * > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longevity > ccartwright@homecareassistance.com > --000000000000740d6105f15fc9fd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl,=C2=A0 Have a great vacation = - I&#39;ll go ahead and update for you but please be advised that I&#39;ve = been told by my IT Management to please send these simpler update request a= s a ticket to itsupport@thekey.com going forward. These changes have now been made to your Ontario All Oth= ers Ring Groups, thank you.=C2=A0 On Mon, Jan 2, 2023 at 6:37 AM Chery= l Cartwright &lt; ccartwright@thek= ey.com &gt; wrote: Hi Isabelle, Happy New Year! The = current=C2=A0ring group for extension=C2=A05 (all other calls) currently ri= ngs to Angie and myself I believe. Now that we have had some time to live i= n the new system we no longer feel that&#39;s appropriate. I am also on hol= idays this week and essentially that would ring to no one so can we change = it? The ring group for ext. 5 (all other calls) should ring to Kathryn, Pou= lami, Allison, Sydney and myself. It can ring to all of us at the same time= .=C2=A0 Thank you for your help with this, Cheryl -- Cheryl Cartwright Regional, Client Success, Canada=C2=A0 Home Care Assistance Office:=C2=A0 416-48= 8-8777 Toronto, ON (EST) toro= ntohomecareassistance.ca --- <td style=3D= "font-family:&quot;Neue Helvetica W01&quot;,&quot;Helvetica Neue&quot;,Helv= etica,Arial,sans-s

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