----==_mimepart_688245d3de116_6c83ff1d275f20c210417e1 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Abby,=C2=A0 Good Morning, Thank you for reporting the issue = with your laptop not charging. As an initial troubleshooting step, please= try performing a hard reset, which can help resolve power-related issues= : Shut down the laptop completely. Disconnect the charger and any conn= ected peripherals. Press and hold the power button for 30 seconds. Reconn= ect the charger and power the laptop back on. Please let us know if the= issue persists after this step, and we=E2=80=99ll proceed with further a= ssistance. Thanks,=C2=A0 Rohit Biswas Service Desk Engineer = rohit.biswas@thekey.com Contact IT Support 24*7 @ (888)838-1955=C2=A0|= =C2=A0hca.freshdesk.com TheKey.com We are Happy to Assist You! = = = On Thu, 24 Jul at 10:25 AM , Abby Cnossen wrote:= Hello, = = My laptop is not charging. I have used three different charging chords a= nd various outlets. =C2=A0 = Abby Cnossen Manager of Quality and Service = = Call or text: 616-271-8243 = = = TheKey.com ----==_mimepart_688245d3de116_6c83ff1d275f20c210417e1 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Abby,=C2=A0 Good Morning, Thank you for reporting the issue w= ith your laptop not charging. As an initial troubleshooting step, please = try performing a hard reset, which can help resolve power-related issues:= Shut down the laptop completely. Disconnect the charger and any connected peripherals. Press and ho= ld the power button for 30 seconds. Reconnect the charger and power th= e laptop back on. Please let us know if the issue persists after this step, and we=E2=80= =99ll proceed with further assistance. Thanks,=C2=A0 Rohit Biswas Service Desk Enginee= r rohit.biswas@thekey.com Contact IT Support 24*7 @ (888)838-1955 =C2=A0| =C2=A0 hca.freshdesk.com TheKey.com We are Happy to Assist Y= ou! On Thu, 24 Jul at 10:25 AM , Abby Cnossen <= ;acnossen@thekey.com> wrote: